Guest Relations Executive

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Relations Executive

Company Description

 

At Sofitel London St James, we redefine luxury by treating a stay as more than just a temporary pause—it’s an opportunity for guests to fall in love with a unique blend of refined luxury and playful indulgence. Our commitment to excellence transcends the ordinary, and we invite you to join a team that specialises in transforming stays into enchanting tales. We take immense pride in creating a playfully elegant and meaningful experience for both our guests and ourselves. Our commitment to fostering a workplace culture that values diversity, encourages professional growth, and recognises individual contributions ensures that each team member feels appreciated and empowered in their role. Apply now to embark on a career that transcends expectations and celebrates the art of hospitality.

 

Job Description

 

Guest relations is the main link between all departments from a guest perspective. Welcoming the guests and ensuring their stay is of the highest luxury level, anticipating guests needs and offering a cousu main service.

Responsibilities

  • Attend the luxury forum on a daily basis advising team of VIP arrivals and special requests.
  • Prepare arrivals for VIP guests, room allocations, welcome cards, placing gifts, preparing keys and anything else necessary.
  • Prepare suite, limo arrivals and express check in regular guests.
  • Support and assist the Front Office team whenever necessary, especially during busy periods.
  • Attend the Front Office handover on a daily basis and brief Heartists on VIP arrivals.
  • Communicate any special requests to the relevant departments in a timely manner.
  • Performs related duties and special projects as assigned.
  • Liaise with all departments to ensure all guests requests are taken care off.
  • Follow Sofitel standards and ensures vision is maintained at all times.
  • Co-operate, co-ordinate and communicate with other hotel departments as required.
  • Be aware of activities taking place in the hotel and be familiar with daily functions and guest arrivals.
  • Meet and greet guests in the lobby and escort as many guests as possible to their room.
  • Assists all front office departments as necessary, especially in busy times.

Administration

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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