Guest Relations Manager

Fairmont Royal Pavilion is a stunning 75-room luxury resort nestled along Barbados’ prestigious Platinum Coast. Renowned not only for its breathtaking oceanfront views and world-class hospitality, the Company is deeply committed to the personal and professional growth of its team. Employees are empowered through hands-on learning opportunities and gaining valuable experience in the dynamic world of luxury hospitality.

Team members enjoy a generous suite of benefits, including

• 50% discount for employees on dining and hotel stays
• Exclusive rates at Accor Group hotels worldwide
• Medical and Pension benefits
• Ongoing development programs

At Fairmont Royal Pavilion, you’re not just joining a team, you’re becoming part of a culture that celebrates excellence, nurtures talent, and rewards dedication.

As the Guest Relations Manager, you will seek to:

• Provide engaging, sincere, personalised service to guests, fostering an engaged team and ensuring exceptional service standards.
• Conduct daily room inspections, complete reports, and ensure follow-up actions are taken.
• Support arrival and departure programmes, including lobby ambassador duties and guest communication.
• Manage Front Office operations, including forecasting, payroll, scheduling, and team development.
• Coordinate guest promotional advertising and service communications across the hotel.
• Maintain public areas and guestroom amenities to brand standards.
• Champion new hotel collateral and support local sales communication efforts.
• Assist in preparing hotel news and responses to corporate PR requests.
• Follow department policies, procedures, and safety standards.
• Perform any other reasonable requests made by Management.
• Develop and implement guest satisfaction initiatives to enhance overall experience and increase loyalty.
• Manage and resolve guest complaints efficiently, ensuring high levels of guest satisfaction and retention.
• https://careers.accor.com/global/en/job/guest-relations-manager-in-fairmont-royal-pavilion-porters-barbados-jid-66216