Guest Service

Prime Function:

• Ensure to provide proficient and professional guest service to the guests by meeting and also exceeding their expectations.
• Welcome the guests by greeting them as per the standards.
• Any matter which may effect the interests of ACCOR should be brought to the attention of the Management
• Facilitates the functioning of and / or oversees the functioning of Guest Service deparment (Front Office and F&B Service)

Key Responsibilities:

People Management

• Respond to customer queries by resolving issues in a timely and efficient manner to ensure customer satisfaction.
• Ensure to attend to guest complaints, requests or inquiries regarding the food and services.
• Establish and maintain seamless co-ordination & co-operation with all departments of ibis Mumbai Vikhroli to ensure maximum cooperation, productivity, morale and guest service.

Financial Management

• Identify optimal, cost effective use of the resources and educate the team on the same.

Operational Management

• Responsible for set up of all operating equipments and ensure to inspect linen, and condiments before the service.
• Ensure to be familiar with all dishes on the menu.
• Ensure clearance of all soiled chinaware, glassware, silverware from the guest table and re-set the table for the next arrival
• In the absence of the Assistant Manager – Guest Service, ensure to take guest orders, advice guests on specials menu options, maintain control of guest and hotel accounts ensuring that all charges are accurate and posted on a timely basis.
• Use every opportunity to promote hotel facilities and maximize sales through sound product knowledge and selling skills.
• Ensure that all guest queries, inquiries and requests are attended to in a helpful, professional yet warm and friendly manner.
• https://careers.accor.com/global/en/job/guest-service-asscoate-ibis-mumbai-vikhroli-in-ibis-mumbai-vikhroli-mumbai-india-jid-79714