Guest Service Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Service Agent

JOB DESCRIPTION

Kickstart your Hilton career as a Guest Service Agent at Hilton Rotterdam!

  • Do you want to learn everything from the Front Office in an international 5-star hotel?
  • Are you a real Team player?
  • Can you connect with people from all over the world?

If yes, then this position is really for you!

What your day as a Guest Service Agent look like? You are the first person to welcome our guests. After a briefing with your team on the day’s events, you will take your position at the reception. Here you will be the first point of contact for our guests, checking them in, answering their questions and ensuring their stay is unforgettable. During the day you switch between different tasks: from managing reservations to supporting guests with special requests. You learn to deal with a variety of situations, so no two days are the same!

In between activities you will take the time to deepen your knowledge of Rotterdam so that you can advise guests on the best local restaurants and things to do. In your first period, you will be guided by a buddy with a training plan. They will teach you everything about:

  • Working with different hotel systems
  • Providing high quality service
  • Proper interaction with individual guests and large (business) groups

Who are you? Your friends describe you as a social butterfly. You are a team player and you excel in multitasking. In addition, you thrive in a dynamic international working environment. Furthermore, you are:

  • Someone with experience in Hospitality. Front Office experience is great, but not required
  • Available fulltime and able to work shifts that start at 7:00 AM or end at 11:00 PM, also on weekends.
  • Someone who feels comfortable to speak the English language. Dutch, German, French and any other language is always a bonus!
  • Curious and eager to learn. With our training you will master the tasks before you know!
  • Living in or near Rotterdam.
  • Having the legal right to work in the Netherlands.

 

https://jobs.hilton.com/apac/en/job/HOT0C3UF/Guest-Service-Agent-fulltime

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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