Guest Service Agent

The Parc 55 San Francisco is looking for its next Guest Service Agent to join their Front Office team! This is a perfect opportunity for someone that has a passion for customer service and wants to grow in the hospitality industry.

The sleek boutique hotel of 1024 guest rooms sits steps from Powell Street and Westfield San Francisco Shopping Center. It’s the perfect location for both work and play!  The ideal candidate would have an outgoing personality with minimal one year experience in customer service role, hospitality experience is highly preferred and has schedule flexibility.

• Classification:  Full-Time
• Shifts:  Must have the ability to work morning, evening, overnight, weekends and holidays
• Wage range:  $32.06 to $33.50 per hour

What will I be doing?

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Greet guests and complete the registration process to include, but not limited to, inputting and retrieving information from the computer, confirmation of guest information and room rate, selection of rooms, coding electronic keys, promoting marketing programs, providing a welcome packet and ensuring guest knows location of room and/or has a bell person accompany him/her
• Assist guests with check-out including, but not limited to, ensuring rooms and services are correctly accounted, using the point-of-sale system, handling money, processing credit and debit cards, accepting and recording various forms of payment, converting foreign currency, making change and processing gift certificates and cards
• Demonstrate a thorough knowledge of hotel information including, but not limited to, room categories, room rates, packages, promotions, the local area and other general product knowledge and answer guest questions and inquiries
• Use up-selling techniques to promote hotel services and facilities and to maximize room occupancy
• Respond to guest inquiries and requests and resolve issues in a timely, friendly and efficient manner
• Field guest complaints, conduct research and resolve and negotiate solutions for guest satisfaction
• Receive, input, retrieve and relay messages to guests

What are we looking for?

https://jobs.hilton.com/apac/en/job/HOT0BM0E/Guest-Service-Agent-Parc-55-San-Francisco-a-Hilton-Hotel