Guest Service Coordinator

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

• A luxury Oahu resort on the island’s sunny Western Coast. Join us in Ko Olina and find your very own place of joy. Our beachfront island Resort sits on Oahu’s wild and rugged western coast, where vast ocean views and lively pools and lagoons provide the setting for an unforgettable adventure. Take the family for a ride on an outrigger canoe, splash around in the turquoise waters of our white-sand beach, play a round of golf as you weave through waterfalls at Ko Olina Golf Club, or spend the day reconnecting with your inner self at Naupaka Spa & Wellness Centre.

Four Seasons Resort O’ahu at Ko Olina is looking for an On Call Guest Services Coordinator who has a passion for excellence and the spirit of aloha.

The Guest Services Coordinator reports to the Guest Services leadership team and acts as welcoming agent for all incoming and outgoing guests, including recognition of VIP, return guests, and club floor guests. Coordinates all bellman and driver activities. Assists in arranging transportation for guest.

About Four Seasons Resort O’ahu at Ko Olina

On Oahu’s sunny western coast – wild, rugged and conveniently close to Honolulu and Waikiki Beach – five-star Four Seasons Resort Oahu at Ko Olina balances a classic Hawaiian style with one-of-a-kind luxury. Chic and light-filled with vast ocean views, our 371 accommodations provide a personal sanctuary in this all-encompassing Hawaiian luxury beach resort. Restaurants and bars are infused with the magnetic energy of Ko Olina. Guests have the opportunity to splash into lively pools and lagoons, with numerous water sports right off the Resort’s own beach. They are also able to play tennis and golf, then relax in the Spa – wrapped in the effortless elegance of Four Seasons.

What you will do:

• • • Greets guests who arrive by private car, taxi, or limo and offer Leis. Escorts guests to the front desk and introduce guest to the Front Desk Agent.
    • Maintains detailed records of all luggage deliveries, guest room deliveries, amenity/wedding deliveries and all necessary back up.
    • Assists Door attendant in retrieving valet tickets.
    • Provides guests with directions, recommendations, and information about the city and its attractions. Arrange for taxis or resort vehicle transportation as needed.
    • Handles all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.
    • Resolves customer complaints, assists customers in all inquiries in connection with hotel services, hours of operations, key hotel personnel, in-house events, etc.
    • Greets all guests passing through the lobby and offers them assistance.

What you will bring:

• • High School diploma
  • 2 years previous Resort or Hotel experience preferred
  • https://careers.fourseasons.com/us/en/job/REQ10365282/Guest-Service-Coordinator-On-Call