Guest Service Manager

e empowered.

• Begin: Personalised onboarding program & staff accommodation subject to availability to support your start
• Belong: A family-like and diverse team from various nations, with flat hierarchies and different areas of expertise, where people support each other and learn from one another
• Become: Wide range of internal & external training opportunities, individual development plans, excellent career prospects, and transfer options to our sister hotels
• Be connected: Numerous employee events and team-building activities to strengthen our “Team Spirit”
• Be honored: Holiday and Christmas bonuses, discounted parking, travel cost subsidies, appreciation rewards, employee referral program, discounted stays and F&B discounts at over 9,400 Marriott hotels worldwide
• Be well: Various wellbeing and (mental) health offerings, Serve360 initiatives, healthy meals in our staff restaurant, and many opportunities for social engagement

Be you.

At the Dual-Brand Hotel “Sheraton & Marriott Frankfurt Airport Hotel,” two premium brands unite to form one exceptional employer! Have you already discovered your passion for the Guest Service Center & Guest Relations in all its facets? Then start your journey with us as a Manager Guest Service Center / At Your Service (m/f/d). Two brands – endless possibilities!

Your key responsibilities include:

• Ensuring the highest possible guest satisfaction through in-depth analysis of guest feedback, lobby presence, proactive service, and anticipating guest needs
• Preparing VIP arrivals and inspecting rooms
• Managing and maintaining guest profiles
• Direct communication with guests, customers, and colleagues across all channels and from all parts of the world
• Ensuring maximum employee satisfaction
• Coordinating and leading the operational shift
• Training new team members
• Conducting employee development conversations

Be able.

• You enjoy coordinating and talking on the phone
• You always have an open ear for the needs of our internal and external guests, and you thrive on handling complex tasks thanks to your organizational talent
• You’re eager to develop yourself every day, learn new things, and be part of a supportive and ambitious team
• You remain calm and composed, even in stressful situations
• You’ve already gained experience in a similar leadership position and/or have completed training in hotel management
• Your communicative nature sets you apart, and you feel very comfortable in both German and English—any additional language is a plus

Be connected.

We look forward to getting to know you!
Once we receive your application, we’ll get back to you promptly.

https://careers.marriott.com/guest-relation-guest-service-manager-m-f-d/job/8DE160497ED2EE4E87283F609B8029EE