Guest Service Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Situated in the lush Mae Rim Valley, Four Seasons Resort Chiang Mai is a haven of peace and luxury, just 30 minutes away from Chiang Mai city. Spanning 32 acres, the resort is accentuated by serene lakes, lily ponds, cascading waterfalls, and an operational rice farm with its resident water buffaloes. The 98 Pavilions and Residences showcase the grandeur of the Lanna Kingdom, intertwining influences from Burma, India, and China. Guests can immerse themselves in the ambiance of the Garden Pavilion, surrounded by lush flora, or bask in the seclusion of the exquisite Pool Villa. With an array of dining options like the authentic Lanna-inspired Rim Tai Kitchen to the innovative farm-to-table dishes at NORTH, gastronomic satisfaction is guaranteed. The resort’s spa, a sanctuary of rejuvenation, offers treatments steeped in traditional Thai healing practices. For those seeking venues for special occasions, spaces like Kasalong and the picturesque Orchid Nursery stand ready. At Four Seasons Resort Chiang Mai, every moment is a cherished memory in the making.

We are looking for Guest Service Supervisor (Night shift) who share a passion for excellence and who infuse enthusiasm into everything they do.  The position reports to the Front Desk Manager.

Work authorization for the location is required.

About the role

Responsibilities

1.            Schedule the Front Office Receptionists/Cashiers to provide maximum service.

2.            Train Receptionists/Cashiers and supervise them in the performance of their duties.

3.            Communicate closely with the Night Manager and other Assistant Managers to ensure follow-up on any special problems, guest requests, etc.

4.            Review daily arrivals to ensure proper handling to escort Guests to their rooms.

5.            Control room rate availability on full-house nights to maximize occupancy and revenue and protect guaranteed reservations.

6.            Review all Paid Outs, Rebates, Petty Cash disbursements, Direct Billings.

7.            Check cashiers work at close of shift to ensure all transactions are reconciled with proper approvals and endorsements.

8.            Inspect guest rooms and tour the hotel during each shift, completing maintenance requests.

9.            Complete evening Housekeeping report and follow-up on discrepancies.

10.          Utilize the computer systems in house as well as the telephone switchboard.

11.          Coordinate arrivals, departures and billing requirements with sales and catering management.

12.          Ensure room discrepancies are resolved.https://careers.fourseasons.com/us/en/job/REQ10368904/Guest-Service-Supervisor-Night