Guest Services Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Guest Services Agent

GUEST SERVICES AGENT

 

Mandarin Oriental Kuala Lumpur is looking for a Guest Service Agent to join our Front Office team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognised for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Kuala Lumpur is a luxurious urban resort located in the heart of Kuala Lumpur and enjoys an unrivalled location next to the iconic Petronas Twin Towers, KL Convention Centre, and prestigious Suria KLCC mall.

 

About the job

Based at the Mandarin Oriental Kuala Lumpur / within the Front Office Department in Kuala Lumpur, the Guest Service Agent is responsible for to meet and exceed guest expectations by providing efficient and courteous Front Desk service in accordance with Legendary Quality Experiences.The Guest Service Agent reports to the Reception Manager.

 

As Guest Service Agent, you will be responsible for the following duties:

  • Responsible to meet and greet guests at the Front Desk to perform check-in, check-out, and provide any other assistance, to escort guests to their rooms and assigning of rooms according to guest preferences and ensuring consistency in service delivery in order to enhance guest experiences through LQE.
  • Ensure effective implementation of the IMS policy and procedures
  • Ensure operational compliance to legal regulations and other requirements

As Guest Service Agent, we expect from you

  • Greet guests warmly and professionally upon arrival.
  • Handle guest check-ins and check-outs efficiently and accurately.
  • Follow hotel policies, safety guidelines, and standard operating procedures.
  • Respond promptly and courteously to guest inquiries, requests, and concerns.

Our commitment to you

https://careers.mandarinoriental.com/jobs/guest-services-agent-kuala-lumpur-selangor-malaysia-ed7403e5-03de-4b26-8abb-1cd27f0bd6cd

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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