Head Bartender

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

About the role

• As Head Bartender at STARS Bar, you lead the bar team on shift and protect the standard guests can feel: pace, precision, warmth, and consistency. This is a hands-on leadership role combining service leadership, operational discipline, and creative stewardship of the cocktail and non-alcoholic programme.
• You are accountable for the day-to-day bar rhythm: opening and closing standards, mise en place, execution quality, stock and cost control, and team capability. You set the tone at the bar, host with confidence, and coach in real time so every drink, every handover, and every guest interaction reflects Four Seasons expectations and the identity of STARS Bar.

What you will do

• Guest Experience – 20%
• Foster Exceptional Guest Relations: Demonstrate outstanding guest service skills while mentoring the bar team to excel in guest interactions.
• Engaging and Attentive Hosting: Proactively engage with guests at the bar, offering personalised attention, and extend this approach to the floor when possible.
• Bar Operations – 20%
• Comprehensive Management of Bar Operations: Oversee all aspects of daily bar activities, ensuring smooth and efficient operations.
• Standard Operating Procedures for Back-of-House: Develop, refine, and maintain BOH SOPs, including daily setup, breakdown, mise en place, and cleaning routines.
• Effective Bar Manual Implementation: Maintain a comprehensive Bar Manual, incorporating a communications diary to enhance operational flow.
• Team – 10%
• Leadership in Team Development: Lead the onboarding, and ongoing development (training and service enhancement) of the bar team, ensuring alignment with the venue’s standards and ethos.
• Team Dynamics and Role Allocation: Define and assign responsibilities strategically, coordinating team dynamics to optimise performance.
• Beverage & Creative – 30%
• Establishing World-Class Beverage Standards: Set exemplary standards and spearhead initiatives to elevate the venue’s beverage program to a globally recognised level.
• Achieving Creative Milestones: Efficiently deliver on creative objectives, meeting agreed-upon goals within designated timeframes.
• Brand Integrity and Creative Stewardship: Work creatively while preserving the venue’s brand personality and credibility, ensuring all initiatives align with its ethos.
• Innovative Cocktail Development: Craft world-class cocktails that creatively tell the venue’s story, showcasing depth and innovation in mixology.
• Outreach – 15%
• Exemplary Representation as an Ambassador: Serve as a distinguished ambassador for the bar and beverage program, embodying the highest standards of professionalism and expertise.
• Lead Representative in the Industry: Act as the primary representative for the venue in both global and local bar industry circles, highlighting the venue’s unique offerings and expertise.
• Reporting – 5%
• Comprehensive Reporting to Management: Provide regular reports to the Operation Manager / F&B Directors on key areas such as daily shift communications, human resources, Cost of Goods Sold, and inventory management, ensuring transparency and operational efficiency.

What you bring

Education: Six to twelve months of restaurant, food and beverage, or equivalent experience is required. Certified by international wine certification program.

Experience:  Minimum 5+ years of bartending experience, with at least 2 years in a leadership role at a high-end, world-class venue.

Skills and Abilities:

• In-depth knowledge of spirits, cocktails, and current beverage trends.
• Experience in creating and executing a globally recognised cocktail programme.
• Strong leadership, communication, and guest service skills.
• Ability to work in a fast-paced, high-pressure environment.
• Familiarity with bar operations, inventory management, and cost control.
• Availability to work flexible hours, including nights, weekends, and holidays.
• Passion for hospitality and dedication to maintaining the highest level of guest satisfaction.
• Commitment to continuous learning and staying updated on industry trends.

What we offer: 
•    Competitive Salary, wages, and a comprehensive benefits package
•    Excellent Training and Development opportunities
•   Employee Discount for stays at any Four Seasons worldwide
•    Complimentary Dry Cleaning for Employee Uniforms
•    Complimentary Employee Meals

https://careers.fourseasons.com/us/en/job/REQ10367997/Head-Bartender