Head Mixologist

Additional Information: This hotel is owned and operated by an independent franchisee, Chica Linda. The franchisee is a separate company and a separate employer from Marriott International, Inc.  The franchisee solely controls all aspects of the hotel’s employment policies and practices, including hiring, firing, discipline, staffing, compensation, benefits, and all other terms and conditions of employment.  If you accept a position at this hotel, you will be employed by a franchisee and not by Marriott International, Inc.

Food & Beverage Service

– Develops plans and prioritises, organises, and manages resources to accomplish business goals within a specific period.

– Maintains the bar training manual and conduct departmental service training in coordination with the Learning and Development Manager.

– Supports review simulation processes and update evaluation criteria for a smooth operation. Interacts with guests and colleagues in a friendly and courteous manner.

– Has extensive knowledge of our food & beverage menus. Takes orders and can confidently offer different menu options and advice.

– Remembers a guest’s preferences to extend a personalised service.

– Takes guest’s food & beverage orders accurately and assures correct input into the Point-of-Sale system.

– Ability to anticipate a guest’s needs. Verifies guest satisfaction with each table during service. Serves food and drinks in a timely and efficient manner.

– Makes sure that all products served are accounted for on the final bill before presenting it.

– Clears tables throughout the guest’s experience in accordance with the hotels standard operating procedure.

– Delivers all checks and reports to the appropriate place according to established standards. Adjusts service to suit guests’ requests and personalises any interaction with them.

– Uses a Heartist® approach – making guests Feel Welcome, Feel Heart-warmed, Feel Incredible, and Belong.

Overseeing Daily Operations and Achieving Targets

– Maintains the quality and consistency of the beverage program and service within the outlet.

– Able to monitor an operating par stock of OS&E and beverage.

– Adheres to outlets recipes in Material Control.

– Ensures that a maintenance equipment checklist is conducted on weekly basis.

– Liaising with the Engineering and Housekeeping team as necessary. Ensures the outlet and related areas are kept to HACCP and hygiene standards.

– Always ensures cleanliness and appearance of the outlet and related areas.

Provide a Leading and Consistent Guest Experience

– Promotes sales through direct guest contact.

– Constantly obtains guest feedback during operation to ensure satisfaction.

– Assists in building a loyal following and return guest database.

– Handles guest complaints and comments competently and swiftly.

– Maintains levels of confidentiality and guest, colleague, and operator discretion at all times.

Management and Leadership of Outlet

– Displays cultural affinity and shows empathy to all team members. Observes a colleague’s individual performance, grooming and punctuality.

– Assists in recruitment and to induct and train new colleagues.

https://careers.marriott.com/head-mixologist/job/D9F020942B3857951AA25FA009D90780