Host – Spy Bar

Come and join us in bringing the Raffles experience to London

The Raffles name is synonymous with luxury, glamour and extraordinary adventure. Raffles London at The OWO on London’s Whitehall, unites the allure and heritage of Raffles with one of the world’s most historic addresses.

This fine Grade II* Edwardian building has been transformed into a spectacular stage for dazzling celebrations; with fine dining, lively bars, the latest in wellness and beauty therapies, the most luxurious suites and rooms, versatile ballroom and event space. Within these much-storied walls, where legendary statesmen and women once shaped the modern world, guests are now invited to discover new and inspiring emotions and connections.

At Raffles, you arrive as a guest, leave as a friend and return as family. ​

Scope Of Position

The Host will be responsible for greeting and welcoming or guests along with serving guests in a friendly, timely, and efficient manner to deliver an excellent guest and member experience. The Host will also be required to have extensive knowledge of menu offerings and systems informatics. You will also maintain a clean and well organised workspace and dining area. Communicating with reservations teams and liaising with guests to take reservations and special requests.

Responsibilities

Operation

• Manage guest queries, bookings and special requests in a friendly, timely, and efficient manner.
• Ensure knowledge of menu and all products and special events and promotions.
• Follow correct reporting procedures if faced with issues.
• Practice a grooming standard including uniform dress code, cleanliness, and personal hygiene.
• Assists callers courteously and promptly, taking messages as necessary which are legible and accurate passing them on to the appropriate person without delay.
• Has a good knowledge of the restaurant’s sitting arrangements.
• Responsible for accompanying the guests to their table, and their welfare.
• Responsible for orienting the guests in the restaurant and responding to any questions about the brand, the concept, the, food, the artists exposed in the restaurant
• Comply with restaurant security, fire regulations and all health and safety legislation.
• Commit to best possible sustainable practices on a daily basis in terms of waste management and purchasing.
• Additional responsibilities in absence of line manager or senior employee.
• Performs other duties as required or assigned including working in a different department or restaurant, than usually assigned.