Hostess

Position Summary

The Assistant Manager – Hostess at Market Kitchen is the first point of contact for guests, responsible for creating a welcoming and memorable experience while managing reservations and seating flow. This role combines exceptional guest relations with leadership responsibilities, ensuring smooth front-of-house operations and supporting revenue generation through strategic seating and upselling initiatives.

Key Responsibilities

• Greet and welcome guests with warmth and professionalism, ensuring an exceptional first impression.
• Manage reservations, seating plans, and guest flow to optimize table turnover and maximize revenue.
• Maintain accurate guest records and ensure VIP preferences are honored.
• Train and supervise host team members, ensuring adherence to service standards.
• Collaborate with the outlet management team to implement guest engagement strategies.
• Handle guest inquiries, complaints, and special requests promptly and professionally.
• Support promotional activities and upselling initiatives to enhance guest experience and revenue.
• Ensure compliance with health, safety, and hygiene standards in the reception area.

Qualifications

• Minimum 2–3 years of experience in a luxury hospitality environment, preferably in a supervisory or assistant manager role.
• Proven experience in European fine dining or luxury hospitality environments is essential; candidates with European exposure or background are strongly preferred.
• Exceptional communication and interpersonal skills; articulate and well-presented.
• Strong organizational skills and ability to manage high-volume guest flow.
• Knowledge of reservation systems and front-of-house operations.
• Passion for hospitality and guest engagement.
• Ability to lead and motivate a team while maintaining a calm demeanor under pressure.
• https://careers.marriott.com/hostess/job/3F02F2C44226467B6A976F9BA3735B1D