Hotel Services Manager

Discover Sofitel Sydney Darling Harbour
Sofitel Sydney Darling Harbour invites guests and talent into a world where French Art de Vivre meets Sydney’s vibrant waterfront culture. As Sofitel’s flagship hotel in the Pacific, the property features 590 elegant rooms and suites, four distinctive bars and restaurants, a breathtaking award-winning infinity pool, a state-of-the-art fitness centre overlooking the skyline, an exclusive top-floor Executive Lounge and our renowned luxury spa.

At the heart of everything we do are exceptional people. We are deeply committed to cultivating an inspiring, energising, and rewarding environment, one where craftsmanship is celebrated, creativity is encouraged, and luxury is delivered with intention and pride.

Inspiration, Recognition & Reward
As a valued Sofitel Ambassador, you will be immersed in a world of refined privileges and bespoke rewards. Enjoy privileged access to an international portfolio of luxury accommodation, exceptional dining, and curated lifestyle experiences. Daily touches of indulgence; from preferred-rate artisan coffee to a thoughtfully designed Ambassador dining menu, elevate the everyday.

Your growth is equally important to us. Through a distinguished learning platform blending expert knowledge with tailored development, we support your evolution as a culinary leader within a culture that celebrates excellence, individuality and ambition.

The Hotel Services Manager is the custodian of the end-to-end guest journey and a key brand ambassador for The Sofitel Sydney Darling Harbour. This role is responsible for delivering highly personalised luxury experiences that drive guest satisfaction, loyalty, and advocacy, while ensuring every interaction reflects the hotel’s brand DNA, values, and service standards.

The Hotel Services Manager leads guest insight and reputation management through TrustYou and ACDC, translating feedback and data into targeted service improvements in partnership with operational leaders. A strong focus is placed on personalisation, guest recognition, and the effective use of systems and storytelling tools to enhance pre-arrival planning, in-stay engagement, and post-departure follow-up.

Loyalty and VIP engagement sit at the heart of the role. The Hotel Services Manager oversees bespoke journeys for ALL members, VIPs, and VVIP guests, ensuring thoughtful recognition, priority arrangements, and seamless coordination across departments. Acting as a single point of contact for select high-profile guests, this role curates memorable experiences from pre-arrival to departure, in collaboration with hotel leadership and the wider Accor network.

As a cultural leader, the Hotel Services Manager lives and role-models the Sofitel values, inspiring Heartists to deliver refined, emotionally intelligent service with confidence and pride. The role supports brand standards, audits, partner programs, and operational excellence while maintaining a visible, hands-on presence that reinforces a culture of luxury, care, and belonging.

Please note this role is offering a salary of $80,340.00 plus superannuation.

• Minimum of two years’ experience in hotel or motel management
• Diploma in Hotel or Motel Management (preferred but not mandatory)
• Strong leadership skills with the ability to make quick and effective decisions
• Customer-focused mindset with a commitment to delivering outstanding guest experiences
• Tech-savvy and adaptable to new systems and platforms
• Detail-oriented, proactive, and results-driven

https://careers.accor.com/global/en/job/hotel-services-manager-in-sofitel-sydney-darling-harbour-sydney-australia-jid-95912