Housekeeping Supervisor

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia’s 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Housekeeping Supervisor

Full time

Position : Supervisor

Four Seasons Hotel Seoul

The Four Seasons Hotel Seoul is looking for Housekeeping Supervisor, who shares a passion for excellence and who infuse enthusiasm into everything they do. We are looking for a candidate that is dedicated to creating personalized experiences and lasting memories for our guests. This position reports to the Executive Housekeeper.

Experience

Minimum of 2 years prior experience in a housekeeping supervisor role required in hospitality, service or luxury industry.

Desired Skills

• Work experience as a Housekeeping Supervisor or similar role.
• Hands-on experience with cleaning and maintenance tasks for large organizations.
• Must have solid knowledge of hotel operations, including proficiency in Hotel property management systems required.  Knowledge of Opera preferred.
• Ability to use industrial cleaning equipment and products.
• Excellent organizational and team management skills.
• Flexibility to work various shifts, including evenings and weekends.
• Above average communication skills – verbal and written- required. Knowledge of another language(s) preferred.

Eligibility

• Demonstrated ability to successfully develop someone without direct reporting line.
• Previously demonstrated success and credibility in providing support on corporate projects, or at another Four Seasons property.

Key Functions

• Manages and control employee uniform including inventory, condition checks, purchase order and communication with other departments.
• Schedules work to be done daily, collects room and floor status sheets for assigned work areas.
• Monitors each Room Attendant’s daily progress. Inspects completed rooms to assure that all standards have been met.
• Resolves customer complaints, handling all guest interactions with the highest level of hospitality and professionalism, accommodating special requests whenever possible.  Responds to all guest requests in an accurate and timely manner. Interaction with guest will be in person and by phone.
• Manages the overall cleanliness of the Hotel, both guestrooms and public.
• Takes action in all matters related to the safety, security, satisfaction and well-being of hotel guests and employees. Responds swiftly and effectively in any hotel emergency or safety situation.
• https://careers.fourseasons.com/us/en/job/REQ10364746/Housekeeping-Supervisor