I.R.D Order taker & cashier

In Room Dining Order Taker

Mandarin Oriental, Doha is looking for a In Room Dining Order Taker to join our Food & Beverage team.

Are you a master of craft? Do you thrive in a team that succeeds together, demonstrating integrity and respect while acting responsibly? Do you embrace a growth mindset? We invite you to become a fan of the exceptional.

Mandarin Oriental is the award-winning owner and operator of some of the most luxurious hotels, resorts and residences located in prime destinations around the world, with a strong development pipeline. Increasingly recognized for creating some of the world’s most sought-after properties, the Group provides legendary service inspired by Asian heritage whilst representing the very cutting-edge of luxury experiences.

Mandarin Oriental, Doha is an intimate and stylish urban retreat, blending Qatari-influenced heritage with modern design. Located in the heart of Msheireb Downtown Doha, within walking distance to Souq Waqif, Museum of Islamic Art and a short distance to the business district, West Bay.

About the job

Based at Mandarin Oriental, Doha within the Food & Beverage Department in Doha, The Order Taker will be responsible to take all guest orders for in-room dining and will offer suggestions to complete and complement the guest’s selections. The Order Taker will monitor guest orders and offer assistance if required to the server under the guidance of the respective managers.

The Order Taker reports to the In Room Dining Manager.

As Order Taker, you will be responsible for the following duties:

• Track and follow up on the timely delivery of orders and collection of trolleys with the in room dining colleagues to avoid delays.

• Maintain a clear knowledge of all IG point of sales related and perform any tasks relating to billing according to hotel standards and cashiering policies.

• Any other reasonable tasks as assigned by the IRD Manager including assisting other outlets.

As Order Taker, we expect from you: 

• Have a very good understanding of the food and beverage offerings and be able to verbally explain those to the guest. This includes wine pairings, ingredients and promotions.
• Display proper and professional phone etiquette and assure that all guest details and requests are clearly registered and communicated.
• Maintain a smooth communication with the corresponding kitchen staff for a flawless service

Our commitment to you

https://careers.mandarinoriental.com/jobs/i-r-d-order-taker-cashier-doha-doha-municipality-qatar-a67d77cd-5366-4900-85bd-f089438937fa