In Room Dining & Banquet Manager

BECOME PART OF THE ELECTRIFYING WORLD OF W PRAGUE

Ignite Curiosity. Expand Worlds. Be Part of the W Experience.

As a Restaurant & Banquet Manager, you will play an important role in creating memorable guest experiences while leading and supporting our Food & Beverage teams.

You will be responsible for the smooth day-to-day operation of Room Service and Banquets, ensuring that our service standards are consistently delivered while supporting the team in achieving guest satisfaction, operational and financial objectives.

This is a hands-on leadership role for someone who enjoys being on the floor, developing people and creating exceptional experiences.

What You’ll Do

Room Service Operations

• Supervise and support the daily operation of Room Service.
• Lead, train and motivate team members to deliver exceptional food and beverage service.
• Ensure compliance with W Hotels standards, policies and procedures.
• Monitor staffing levels and allocate resources according to business needs.
• Follow up on operational issues and ensure appropriate actions are taken.
• Step into operational roles when required and lead by example.
• Monitor service quality and continuously identify opportunities for improvement.

Banquet Operations

• Support the planning and execution of meetings, events and functions.
• Ensure appropriate preparation of equipment, glassware, silverware and buffet presentations.
• Work closely with the kitchen and other departments to ensure seamless service.
• Support inventory and beverage cost control.
• Schedule and deploy team members according to business levels and service requirements.
• Lead shifts and actively participate in event service.
• Build strong relationships with groups and contribute to repeat business.

Guest Experience

• Create memorable and personalised experiences for our guests.
• Be visible and engaged with guests throughout service.
• Proactively seek guest feedback and respond to their needs.
• Handle guest concerns and complaints professionally and effectively.
• Empower team members to deliver exceptional service.
• Lead by example and consistently represent the W Hotels experience.https://careers.marriott.com/in-room-dining-banquet-manager-w-prague/job/P1-6906110-0