In-Room Dining Captain

Waldorf Astoria Orlando is looking for an In-Room Dining Captain to join the Food and Beverage Team!

Surrounded by Walt Disney Resort, this luxurious Forbes 4-Star property has 502 rooms, 30,000 square feet of banquet space, and 7 food and beverage outlets. This includes 3 restaurants, 2 bars, a pool, and in-room dining.

• Classification:Full-Time
• Shift: Various – must have availability to work weekdays, weekends, and holidays.
• Pay: $11.18 per hour plus tips

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As an In-Room Dining Captain, you would be responsible for assisting management in the delivery and service of food and beverage items to guests in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Provide supervision including, but not limited to, ensuring order rotation among servers and ensuring guest satisfaction
• Set up room service trays and tables to prepare for incoming orders
• Retrieve checks, set tables according to specifications, retrieve food and beverage orders from the kitchen and bar and deliver food to guest rooms and meeting rooms
• Serve meals to guests, collect guest trays and respond to guest requests in a timely, friendly and efficient manner
• Present checks to guests and obtain payment
• Return payments/signed checks to order taker
• Respond to guest inquiries and resolve guest issues in a timely, friendly and efficient manner
• Perform order taker duties and answer room service telephone, as needed
• Serve alcoholic/non-alcoholic beverages in accordance with federal, state, local and company regulations

What are we looking for?

Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

• Hospitality – We’re passionate about delivering exceptional guest experiences.
• Integrity – We do the right thing, all the time.
• Leadership – We’re leaders in our industry and in our communities.
• https://jobs.hilton.com/apac/en/job/HOT0CAEI/In-Room-Dining-Captain-Waldorf-Astoria-Orlando