In-Room Dining Coordinator

About the role

We are looking for an individual who can delight guests by coordinating In-Room Dining experiences through a detailed and guest-focused perspective. Receiving guest requests and communicating directly with the team to deliver the best personal dining experience possible, acting on guest needs, both expressed and unspoken. Intuition and articulation will be essential in successfully mastering the role.

What you will do

• Answer telephone using courteous, efficient telephone etiquette while obtaining all information necessary to process the guest’s order according to Four Seasons Standards, describe the selection of food & beverage menu items to guests by offering interesting, and vivid descriptions of the each item’s, origin, taste, and preparation methods.
• Communicate guest orders including any special needs or requests to the kitchen using the hotel’s point-of-sales system; check completed kitchen orders with the guest’s original order; coordinate delivery of items to the guestroom by Room Service Servers in a timely manner to ensure proper food quality; properly and accurately close guest checks; record guest charges and gratuities.
• Anticipate guest needs, ascertain satisfaction, and offer suggestions, and respond urgently and appropriately to guest concerns and requests.
• Coordinate amenity deliver by ensuring that all requests are received, filed, ordered from kitchen and delivered in a prompt and accurate fashion.
• Work harmoniously and professionally with co-workers and supervisors.

What you bring

• • Prior experience of 1-2 year’s in Food & Beverage is preferred.
  • Knowledge of internal systems is preferred.
  • A sincere willingness to provide service to residents, guests, and peers.
  • Good organizational skills, with the ability to work independently.
  • https://careers.fourseasons.com/us/en/job/REQ10371277/In-Room-Dining-Coordinator-Part-Time