In-Room Dining Order Taker

After undergoing a transformative restoration, Waldorf Astoria New York is set to reignite its magnetic allure. Waldorf Astoria New York is seeking an In-Room Dining Order Taker to unveil a new era of luxury which embodies the spirit of New York City.

With a fresh, modern expression of its rich, authentic legacy, Waldorf Astoria New York provides guests the exceptional environment and the personalized attention of True Waldorf Service that creates unforgettable experiences for discerning travelers with 375 rooms, 375 Private Residences, 40,000 square feet of event space, holistic spa and wellness programming, and a celebrity chef partnership. In landmark destinations around the world, Waldorf Astoria Hotels & Resorts reflect the culture and history of their extraordinary locations.

An Order Taker is responsible for answering telephones and taking guest food and beverage orders in the hotel’s continuing effort to deliver outstanding guest service and financial profitability.

What will I be doing?

As an In-Room Dining Order Taker, you will be responsible for answering telephones and taking guest food and beverage orders, playing a key role in ensuring that every guest’s in-room dining experience reflects the luxury and excellence we strive for as we work toward achieving Forbes 5-Star recognition. This role requires delivering personalized service with a focus on attention to detail, anticipating guest needs, and ensuring every aspect of the order process is executed flawlessly. Specifically, you will be responsible for performing the following tasks to the highest standards:

• Answer In-Room Dining telephones with poise and professionalism, responding to guest requests in a timely, friendly, and efficient manner while providing an exceptional in-room dining experience.
• Demonstrate thorough knowledge of the menu, ensuring you provide thoughtful recommendations that would enhance the guest’s dining experience by considering their preferences and needs.
• Make personalized recommendations for food and beverage items, ensuring that each guest’s meal is curated to complement their tastes and preferences, creating an exceptional in-room dining experience.
• Take guest food and beverage orders with accuracy and attentiveness, inputting them promptly into the point-of-sale system, ensuring no detail is overlooked.
• Reconcile checks upon order delivery, ensuring accuracy with check totals, gratuity disbursement, and managing the cash drawer and house bank in strict accordance with established accounting guidelines.
• https://jobs.hilton.com/apac/en/job/HOT0C0N1/In-Room-Dining-Order-Taker-Waldorf-Astoria-New-York