Lead In-Room Dining Server

This role is about more than taking orders—it’s about setting the tone for a truly luxurious in-room dining experience while leading the standard for others to follow. As Lead In-Room Dining Server, you are the voice, guide, and first point of contact for every guest, while also acting as a key quality control presence within the team. You ensure every interaction, order, and delivery reflects precision, consistency, and the highest level of service.

Calm, attentive, and highly observant, you understand that exceptional service begins the moment a guest engages with you. As a mentor, you guide and develop team members in real time, reinforcing best practices, building confidence, and fostering a culture of accountability and excellence.

Start Date: June 2026
Contract Type: Full-Time
Pay Rate: $17 per hour
Key Responsibilities 

Guest Experience & Engagement 

• Receive and manage In-Room Dining (IRD) orders with professionalism, warmth, and precision
• Guide guests through menus, offering thoughtful recommendations and pairings
• Translate guest needs into well-paced, accurate service execution
• Communicate VIPs, dietary restrictions, and special requests to kitchen and beverage teams
• Support curated breakfast journeys, elevated private dining, and luxury add-ons

Leadership & Mentorship 

• Act as a quality control checkpoint before orders are dispatched
• Support training and mentoring of IRD Servers
• Maintain composure, clarity, and consistency during high-volume periods

Operational Excellence 

• Coordinate closely with kitchen and beverage teams to ensure smooth order flow
• Ensure timing, accuracy, and presentation standards are met for every in-room delivery
• Maintain cleanliness, organization, and readiness of IRD order-taking stations

https://careers.accor.com/global/en/job/lead-in-room-dining-server-in-the-rimrock-resort-hotel-banff-banff-canada-jid-92357