Learning & Development Manager

About the location:

Four Seasons Hotel Seoul is located in the heart of Seoul, offering world-class customized services and sophisticated features based on its craft and expertise. The Hotel, standing tall with 29 glittering stories, is meant to look like an ancient Korean palace of old, but stylized and brought into the 21st century. Classic Korean nature motifs and modern aesthetics adorn the décor, reflecting the surrounding mountain backdrop and views of Gyeongbokgung and Changdeokgung Palaces. The Hotel features 8 distinct restaurants and bars, including award-winning Yu Yuan and the secret speakeasy Charles H., ranked as the Best Bar in Korea and one of the Asia’s 50 Best Bars. The rest of the hotel is equally stunning with the works of over 130 Korean artists featured throughout the establishment. From contemporary art and pottery pieces in the rooms and halls to the intricate three-dimensional Korean ship created out of hundreds of ivory-colored buttons by Ran Hwang, Four Seasons Hotel Seoul has held the top spot as Seoul’s leading luxury hotel and rightfully so.

Learning & Development Manager
Full time

Position : Department Head
Four Seasons Hotel Seoul

Delivers workplace learning, service improvement programs, and initiatives to best achieve long-term business success; add value in meeting the hotel’s needs by identifying and implementing learning and performance improvement strategies that support the hotel’s strategic direction; promotes a continuous learning culture; partners with stakeholders to ensure employees are trained on the needed skills to successfully perform their jobs to attain service excellence.

Education

A university degree or equivalent experience required.

Experience

Minimum of 3 years experience working in a managerial capacity;

Experience in hotel operations, preferably Four Seasons or other service environments or;

Experience in adult education or a similar environment;

Experience managing in diverse cultures

Desired Skills

• Proven people & team leadership skills in a hotel environment
• Excellent written and verbal communication skills to prepare, translate and deliver reports, effective presentations and to facilitate meetings
• Promote a continuous learning environment that creates an atmosphere for professional development opportunities
• Highest level of integrity and transparency

• Working knowledge is generally learned on-the-Job or through a series of professional certifications
• Requires ability to operate computer equipment including Microsoft Offices, Photoshop and Video Editing programshttps://careers.fourseasons.com/us/en/job/REQ10374304/Learning-Development-Manager