Learning & Development Officer

Mandarin Oriental Hyde Park is London’s most iconic address. It’s another world; a world of oriental luxury and the most attentive service. A world that’s all about our guests.

As a Learning & Development Officer at Mandarin Oriental Hyde Park, London, we expect from you:

• Communicating and maintaining Mandarin Oriental Hotel Group’s Learning & Development Standards.
• Assisting with Hotel L&D (learning & development) Plan and ensure the Departmental L&D Plans are in line with Hotel L&D Plan.
• Assisting Director of L&D with administrative tasks.
• Assisting in facilitation of continuous customer service training as outlined by LQE’s, Forbes, AAA, etc. on an as needed basis
• Collaborating with charity organisations and organising community engagement events.
• Creating and communicating the hotel monthly L&D calendar of events as discussed with Director of Learning and Development.

To be a successful People & Culture Coordinator candidate, you will/must have:

• Strong luxury service mindset with operational credibility
• Excellent facilitation, engagement and stakeholder skills
• Strong organisation, compliance and follow-through

Our commitment to you:

• Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
• MOstay. When you work as hard as our colleagues do, it’s important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
• Health & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
• Retirement Plans. When you show commitment to us, we reciprocate. We offer different retirement plans depending on the length of your service and your role.
• Access to discounts and deals with over 500 popular high street retailers, including discounted gym memberships and travel deals
• 50% F&B & Spa discount on property
• Special MO discounted rate at Anytime Fitness gyms across the world (£30 per month or £300 per annum)
• Complimentary Westfield Healthcare cash plan, children added at no extra cost
• Colleague Experience Stay in-house with breakfast included upon completed probation
• Friends & Family hotel rate and Spa discount
• 1 paid Charity Day per year to dedicate to a charity of your choice
• Season ticket loan & cycle to work scheme
• £750 recruitment referral bonus
• https://careers.mandarinoriental.com/jobs/learning-development-officer-london-england-united-kingdom