Respond to guest requests for special arrangements or services (e.g., transportation, reservations, dry cleaning) by making arrangements or identifying appropriate providers. Respond to special requests from guests with unique needs and follow up to ensure satisfaction. Gather, summarize, and provide information to guests about the property and the surrounding area amenities, including special events and activities. Answer, record, and process all guest calls, messages, requests, questions, or concerns. Contact appropriate individual or department (e.g., Bellperson, Housekeeping) as necessary to resolve guest call, request, or problem. Review shift logs/daily memo books and document pertinent information in logbooks. Monitor club lounge for seating availability, service, safety, and well-being of guests.
Report accidents, injuries, and unsafe work conditions to manager; and complete safety training and certifications. Follow all company policies and procedures, ensure uniform and personal appearance are clean and professional, maintain confidentiality of proprietary information, and protect company assets. Welcome and acknowledge all guests according to company standards, anticipate and address guests’ service needs, assist individuals with disabilities, and thank guests with genuine appreciation. Speak with others using clear and professional language, prepare and review written documents accurately and completely, and answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others, support team to reach common goals, and listen and respond appropriately to the concerns of other employees. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time or for an entire work shift. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors.
PREFERRED QUALIFICATIONS
Education: High school diploma or G.E.D. equivalent.
Related Work Experience: No related work experience.
Supervisory Experience: No supervisory experience.
License or Certification: None
https://careers.marriott.com/lobby-host-hostess-pre-opening/job/DAFE42E172C5B85135FB69DDA25414B3
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
Área: Administración Ubicación: Punta Cana, DO Req Id: 33478 “El mundo es tuyo con Meliá” Descubre un camino sin límites en Meliá, donde las oportunidades de crecimiento y desarrollo son infinitas. Sumérgete en un viaje que te llevará a trabajar en varios países y a formar parte de nuestra extensa familia global 🚀 Es realizar […]
The Front Office Manager is responsible for overseeing the day-to-day operations of the front office department, ensuring that guests receive a warm welcome and efficient service. This role plays a critical part in the hotel’s success by creating a positive first impression and ensuring guest satisfaction. The Front Office Manager will manage and motivate […]
Hospitality is a work of heart, Join us and become a Heartist®. Job Description The Duty Manager holds a critical position within our Front Office, bearing significant responsibilities that directly impact guest satisfaction and operational excellence. Key duties include: Serve as the senior representative of the Front Office, managing guest inquiries, grievances, and bespoke arrangements with the utmost professionalism and discretion. Oversee […]
We are seeking an enthusiastic and customer-focused Guest Relations Manager to join our team in Baghdad, Iraq. As the face of our property and the brand ambassador, you will play a crucial role in curating exceptional guest experiences and ensuring the highest level of guest satisfaction in one of the world’s most historic cities. […]
Mercure Darwin Airport Resort & Novotel Darwin Airport Hotel are conveniently located just a few steps away from the airport and a short 15-minute drive from the vibrant Darwin CBD, the Hotels offer a prime location for both business and leisure travellers. Be a part of this Journey… Airport Development Group (ADG) has made […]
Subscribe to Hospitality Jobs newsletter to get the latest hospitality news around the world.
