Loyalty Performance Executive

Minor Hotels is at the heart of the world’s most exciting cities, nestled on the world’s most beautiful beaches, and hidden within the most remote jungle retreats. Let us show you the world, from seamless city stays to exclusive safari lodges and luxury resorts on private islands.

Savour world-class dining at our collection of Wolseley restaurants, or sip cocktails with trendy socialites at SEEN. Embrace holistic wellness through revitalising therapies, or embark on the journey of a lifetime by train, luxury cruise or private jet.

Wherever your adventure takes you, we’re there. Discover the world with Minor Hotels.

This role supports the operational excellence of the Minor DISCOVERY program by managing performance reporting, training coordination, and campaign execution. The position ensures smooth cross-functional collaboration and maintains high standards across loyalty and partnership activities.

Key Responsibilities

Performance Monitoring:

• Prepare and analyze monthly performance reporting and quarterly performance audits across hotel properties.
• Support the creation of dashboards and visual reports for internal performance reviews.
• Coordinate with hotel teams to gather feedback and performance metrics post-campaign.
• Maintain performance tracking templates and ensure timely updates.
• Assist in preparing incentive calculations and performance summaries for reporting cycles.

Operational Excellence

• Collaborate with cross-functional teams to align operational workflows and resolve issues impacting program performance.
• Maintain updated documentation and SOPs for loyalty processes, training materials, and onboarding checklists.
• Ensure knowledge transfer and continuity through structured handovers and internal guides.

Training & Development:

• Support the manager in coordinating and facilitating monthly training sessions including new hotel onboarding.
• Support training material preparation.

Campaign Execution:

• Create Promotional Loading Instructions (PLI) for GHA and partnership campaigns.
• Support campaign performance tracking and assist in compiling insights and feedback for campaign reviews.

Collaterals & Communication:

• Review and approve Minor DISCOVERY marketing materials and artwork
• Coordinate with GHA and partners to ensure alignment and timely updates.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Communications, Hospitality, or a related field (Master’s degree is a plus).
• Minimum 2–3 years of experience in loyalty marketing, performance reporting, or digital content management.
• Advanced analytical skills with proficiency in Excel, PowerPoint, reporting tools, and/or performance dashboards.
• Experience with CMS platforms (e.g., Sitecore, Ibexa).
• Agile mindset, detail-oriented, with excellent communication and presentation skills.
• Able to manage multiple projects independently while collaborating effectively with cross-functional teams.
• Familiarity with GHA DISCOVERY or similar loyalty programs is an advantage.

https://jobs.smartrecruiters.com/MinorInternational/744000090057950-loyalty-performance-executive?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8