Loyalty Performance Executive

This role supports the operational excellence of the Minor DISCOVERY program by managing performance reporting, training coordination, and campaign execution. The position ensures smooth cross-functional collaboration and maintains high standards across loyalty and partnership activities.

Key Responsibilities

Performance Monitoring:

• Prepare and analyze monthly performance reporting and quarterly performance audits across hotel properties.
• Support the creation of dashboards and visual reports for internal performance reviews.
• Coordinate with hotel teams to gather feedback and performance metrics post-campaign.
• Maintain performance tracking templates and ensure timely updates.
• Assist in preparing incentive calculations and performance summaries for reporting cycles.

Operational Excellence

• Collaborate with cross-functional teams to align operational workflows and resolve issues impacting program performance.
• Maintain updated documentation and SOPs for loyalty processes, training materials, and onboarding checklists.
• Ensure knowledge transfer and continuity through structured handovers and internal guides.

Training & Development:

• Support the manager in coordinating and facilitating monthly training sessions including new hotel onboarding.
• Support training material preparation.

Campaign Execution:

• Create Promotional Loading Instructions (PLI) for GHA and partnership campaigns.
• Support campaign performance tracking and assist in compiling insights and feedback for campaign reviews.

Collaterals & Communication:

• Review and approve Minor DISCOVERY marketing materials and artwork
• Coordinate with GHA and partners to ensure alignment and timely updates.

Required Skills & Qualifications

• Bachelor’s degree in Marketing, Communications, Hospitality, or a related field (Master’s degree is a plus).
• Minimum 2–3 years of experience in loyalty marketing, performance reporting, or digital content management.
• Advanced analytical skills with proficiency in Excel, PowerPoint, reporting tools, and/or performance dashboards.
• Experience with CMS platforms (e.g., Sitecore, Ibexa).
• Agile mindset, detail-oriented, with excellent communication and presentation skills.
• Able to manage multiple projects independently while collaborating effectively with cross-functional teams.
• Familiarity with GHA DISCOVERY or similar loyalty programs is an advantage.

https://jobs.smartrecruiters.com/MinorInternational/744000090057950-loyalty-performance-executive?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8