Manager, Marketing Technology

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

Four Seasons Hotels and Resorts is a global, luxury hotel management company. We manage over 120 hotels and resorts and 50 private residences in 47 countries around the world and growing. Central to Four Seasons employee experience and social impact programming is the company’s commitment to supporting cancer research, and the advancement of diversity, inclusion, equality and belonging at Four Seasons corporate offices and properties worldwide. At Four Seasons, we are powered by people and our culture enables everything we do.

Manager, Marketing Technology

The Manager, Marketing Technology is a hands-on, strategic role, responsible for our Brand Technology platforms, including our Digital Asset Management (DAM) and Press Room, supporting the Commercial Organization and delivering world-class brand and content experiences. This individual will serve as the connective tissue between Brand Marketing, Web & Mobile, Public Relations, Social Media, and external partners to deliver seamless, scalable, and innovative digital experiences that elevate our brand presence globally.

This position is based in Four Seasons Hotels and Resorts, Toronto Corporate Office, reporting to the Senior Director, Brand, Content & eCommerce. This role involves interactions with primarily internal stakeholders at various levels.

What You’ll Be Doing:

Strategy & Planning     

• Contribute to the development and alignment of Business and Technology roadmaps for brand-related platforms, including the DAM and Press Room platforms, balancing short-term needs with long-term scalability and innovation as well as budget considerations
• Collaborate with Brand, PR, and Content teams to ensure platforms support storytelling, media relations, and brand consistency
• Maintain an in-depth knowledge of our Brand platforms and tools as well as the company’s strategic business plans
• Proactively optimize the operating environment to deliver reliable, scalable, well architected, and supportable business solutions
• Leverage brand performance, consumer insights, and industry trends to inform future planning decisions
• Define key success metrics for platform health, adoption, and performance.
• Maintain awareness of alternative commercial brand, content, public relations, and social media platforms and current capabilities

Acquisition & Deployment

• Identify and recommend appropriate solutions ensuring development is within scope and will address the business needs within agreed
• Participates in the development and implementation of new business processes that improve efficiency and enhance productivity
• Partner with our Brand team to understand business goals and translate them into technology requirements
• Lead the deployment of technology platforms, tools, and integrations that enable brand initiatives for global use
• Collaborate with technical teams to deliver solutions that meet brand and content requirements
• Manage testing, rollout, and adoption of new tools and systems that support brand marketing campaigns
• Define and implement governance models, metadata standards, and taxonomy frameworks for digital assets

Operational Management

https://careers.fourseasons.com/us/en/job/REQ10361452/Manager-Marketing-Technology