Manager, Sales

Description:

• ▪ General
  o Set up appropriate filling system of existing and potential accounts
• keep up to date and properly categorized.
  o Maintain prompt response to all enquiries or correspondence from customers and prospects.
  o Assure the proper handling
• use and maintenance of office equipment of the work areas.
  o Provide other marketing support services to the superior and other sales staff as directed.
  o Develop new business for the property and maintain business relationship with potential and existing accounts.
  o Ensures the fulfillment of customer’s requirement and commitment based on assigned market.
  o Sell guest room
• banquet facilities and other thing
• follow up old accounts and to constantly seek for new accounts through sales calls
• building blitzes
• newspaper lead or other sources.
  o To create immediate awareness of the product both in local and international market.
  o To update Delphi system by updating data and activities accurately.

  ▪ Sales & Marketing
  o Sell guest rooms

• banquet room and other facilities such as special promotion packages by physical sales call and telemarketing.
  o Research and report market intelligence and competitive information such as average rate
• sales activities
• and special promotional campaigns.
  o Establish strong account base and maintain good relationship with customers
• both bookers and In- House guest.
  o Develop regular sales action program in consultation with Supervisor in order to achieve individual goals and objectives.
  o Make a minimum of 4 or more calls per day
• of which two (2) must be new customers. Sales calls report must be submitted for review once a week.
  o Organize regular visits in accordance to a predetermined plan.
  o Ensures the availability of after-sales services to customers.
  o Regular sales servicing and coverage according to customer’s potentials and requirement.
  o Defines guest requirements precisely and ensures services are provided according to sales commitment.
  o Conducts hotel inspection for customers and ensure all important guest are well taken care of.
  o Negotiates prices with customers in order to achieve maximum results and productivity.

  ▪ Administrative
  o Assist in the annual planning of his/her designated market in coordination with Supervisor.
  o Maintains and updates database of designated customers for customer servicing and property information updates and direct mailing campaigns.
  o Submits Weekly sales reports and customer’s feedbacks to Supervisor.
  o Ensures that customer’s invoicing corresponds to sales commitment and services rendered.
  o Ensures that new customers have no negative credit references.
  o Records the statistics of his or her sales efforts and accounts.
  o Submits monthly goals and objectives

• Weekly Sales Call Plan and maintain database of all key accounts.
  o Maintain and implement sales database system.
  o Prepare special reports as and when it may be required.
  o Ensure attendance and participation to the Division’s meeting through customer feedback
• competition information
• sales coverage reports on new sales leads
• potential customers covered
• problems arising and uniformly develop sales and marketing plans.
  o Confirms verbal proposals to customers in writing.
  o Report customer feedback and complaints to Department concerned and see to it that necessary action is done to appease clients or customers.

  ▪ Technical Responsibilities
  o Submits sales performance of his/her designated accounts with analysis and recommends strategies to achieve set goals and objectives.
  o Recommend the solutions and strategies to further improve the performance.
  o Customer’s requirement has to inform to operational staff for efficient customer servicing

• https://career.onyx-hospitality.com/careers/job-detail.aspx?id=3643