MEA SPAC

Accor is a world leading Hospitality Group that offers the most diverse brand portfolio of the industry with 45+ hotel brands across all segments, from luxury to economy, as well as entertainment, restaurants & bars, coworking and business services & solutions to boost performance.

The Accor Workplace team is a unique sector to the Asia Pacific portfolio where we also uphold exceptional hospitality & customer service standards which we provide to our partnered brands such as Qantas. We have over an 18-year-old partnership with Qantas, and we strive to maintain this great partnership by embracing the Accor & Qantas service standards and cultures together.

We are seeking a professional and customer-focused individual to join our team as a Guest Relations Executive providing Concierge, Reception, and Meeting Suite Services within Qantas’ HQ. The primary responsibility of this role is to ensure a positive and welcoming experience for visitors, staff members and assisting with all general enquiries. The ideal candidate will possess excellent communication skills, organizational abilities, and a commitment to delivering exceptional customer service.

Key Responsibilities: 

• Warmly welcome visitors and tenants upon their arrival to the office building.
• Provide information about the building’s facilities, services, and amenities.
• Answer incoming calls, transfer calls to the appropriate departments, and take messages as needed.
• Respond to inquiries via phone, email, or in-person with professionalism and courtesy.
• Monitor and control access to the building, ensuring the safety and security of occupants.
• Enforce security procedures, including verifying identification and issuing visitor badges.
• Assist with various administrative tasks, such as sorting mail, managing deliveries, and maintaining office supplies.
• Schedule appointments and manage reservations for meeting rooms.
• Provide outstanding customer service to visitors, tenants, and staff members.
• Address inquiries and concerns promptly and effectively.
• Handle unexpected situations or issues calmly and efficiently.
• Collaborate with building management and relevant parties to resolve problems.
• Maintain a thorough understanding of the building layout, facilities, and amenities.
• Guide visitors to different departments or locations within the building.

• High school diploma or equivalent; additional education or certification in hospitality or related fields is a plus.
• https://careers.accor.com/global/en/job/guest-relations-concierge-in-qantas-campus-by-accor-mascot-australia-jid-71946