Night Duty Manager

JOB DESCRIPTION

The Night Duty Manager supports the Night Manager in overseeing all overnight hotel operations, ensuring a safe, seamless, and exceptional guest experience throughout the night shift. This role is responsible for leading the night team, managing guest service delivery, maintaining security, and ensuring operational excellence in line with Hilton brand standards.

Hilton Adelaide is centrally located, overlooking Victoria Square. The hotel has 377 rooms ranging from guest rooms to the executive floor and suites. Hilton Adelaide offers unrivalled conference and events facilities comprising of 19 meeting rooms. It is the only 5-star hotel in Adelaide able to host 500 delegates to meet, eat and sleep, all under one roof.

 What You’ll be doing

• Lead the night shift team (front desk, porters, cleaners, kitchen, security)
• Ensure guest arrivals, departures, and requests are handled efficiently and warmly
• Monitor hotel security, fire and safety systems; liaise with emergency services as needed
• Complete night audit and financial reporting accurately and on time
• Communicate and coordinate with day shift and other departments (Housekeeping, Engineering, F&B)
• Respond promptly to guest feedback, complaints, and incidents; empower team to resolve issues
• Ensure compliance with health, safety, and company policies
• Maintain accurate guest records and preferences to ensure personalised and seamless service during each stay.
• Lead by example, demonstrating Hilton values and promoting teamwork and continuous improvement

What We’re Looking For

• Positive attitude with strong communication and leadership skills
• Previous experience managing overnight or night shift teams in hospitality or similar industry
• Excellent grooming and professional presentation
• Strong problem-solving skills and attention to detail
• Passion for delivering exceptional guest service, especially during overnight operations
• https://jobs.hilton.com/apac/en/job/HOT0BOXF/Night-Duty-Manager