Order Taker – Room Service

As an Order Taker – Room Service, you would be responsible for answering all telephones, taking guest orders & dispatches via 2-way communication system and ensure department compliance with service standards.

What will I be doing?

As an Order Taker – Room Service, you will be responsible for performing the following tasks to the highest standards:

• Handle in room dining guest requests by delegating to the appropriate individuals and follow up to ensure department and hotel standards are met
• Present a positive, professional, and courteous image, to ensure guest satisfaction
• Maintain the brand’s high quality standards
• Ability to remain calm and perform all essential functions during emergency situations
• Maintain control of Guest Supplies, prepare the needed supplies for requisitions and handle lost and found

What are we looking for?

An Order Taker – Room Service serving Hilton Brand Hotels is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

• Prior hotel In room dining experience required

It would be advantageous in this position for you to demonstrate the following capabilities and distinctions:

• High School Diploma

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands.  Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day.  And, our amazing Team Members are at the heart of it all!

https://jobs.hilton.com/apac/en/job/HOT0C3Y8/Order-Taker-Room-Service