Outlet Manager

A Storied Past. A Brilliant Future.

For over 95 years, Fairmont Royal York has stood as a beacon of luxury and excellence in the heart of Toronto. Opened in 1929, this historic hotel was once the tallest building in the British Commonwealth, and today, Fairmont Royal York continues to be a symbol of timeless elegance and modern sophistication. Where tradition meets innovation, and every day offers a chance to make history, a million stories have been told. Join us in creating our next chapter with your story.

Why work for Fairmont?

A Rich History
Join a storied tradition at Fairmont Royal York, where nearly a century of luxurious hospitality and exceptional service have made us a Toronto landmark.

A Culture of Excellence
Be part of a dedicated team committed to delivering unparalleled guest experiences and maintaining the highest standards of service.

Grow, Learn and Enjoy!

Benefit from comprehensive training programs, mentorship, and a supportive work environment that empowers you to reach your full potential.

New Energy for A Storied Landmark

As the world and Toronto move toward a more sustainable future, our landmark hotel is in a stunning transformation for the zero-carbon century ahead.

Clockwork isn’t just a bar, it’s a ritual, a rhythm, and a destination within Fairmont Royal York. From perfectly stirred cocktails to moments that linger long after last call, Clockwork sets the tone for how guests experience the hotel.

We’re looking for a service-obsessed, people-first Food & Beverage leader to step into the role of Outlet Manager, owning the experience, culture, and performance of one of Toronto’s most iconic hotel bars.

This role is for a leader who knows how to balance craft and creativity with commercial excellence, who leads from the floor, and who believes unforgettable guest moments start with empowered teams.
What You’ll Do:

Lead the Experience

• Own the end-to-end guest journey at Clockwork, ensuring every visit reflects Fairmont standards and the outlet’s unique personality
• Champion elevated, engaging service that turns first-time guests into regulars
• Lead by example on the floor, coaching in the moment, setting the pace, and upholding impeccable grooming and professionalism

Build an Exceptional Team

• Create a strong service culture grounded in Fairmont values: Respect, Integrity, Teamwork, and Empowerment
• Hire, train, coach, and develop a high-performing team of leaders and service professionals
• Deliver daily pre-shifts, post-shifts, and monthly communications that inspire, inform, and align
• Develop structured training programs and an annual training calendar that builds specialists, not just staff

Drive Performance & Results

• Own guest satisfaction, employee engagement, financial results, and health & safety compliance
• https://careers.accor.com/global/en/job/outlet-manager-clockwork-in-fairmont-royal-york-toronto-canada-jid-81630