Overnight Bellperson

This role is about more than assisting late arrivals or preparing for early departures, it’s about offering quiet assurance, thoughtful service, and a sense of calm when the rest of the world is asleep. As an Overnight Bellperson, you are a steady presence in the stillness of night, creating ease and confidence for guests when they need it most. With a composed demeanor, attention to detail, and a deep sense of responsibility, you ensure every overnight interaction is seamless, professional, and quietly memorable.

Start Date: May/June 2026
Contract Type: Permanent
Pay Rate: $22 per hour

Key Responsibilities 

Guest Connection 

• Warmly welcome late-night arrivals and assist with luggage, valet, and room orientation
• Provide thoughtful service to early-morning departures, ensuring they feel seen and supported
• Respond promptly and discreetly to overnight guest requests (transport, amenities, information)
• Serve as a quiet ambassador of the property, maintaining a calm, reassuring presence overnight

Operational Excellence 

• Perform regular checks of the lobby, driveway, and public areas
• Prepare the day’s valet queue, shuttle schedule, and luggage storage
• Support overnight security presence by reporting unusual activity or safety concerns
• Assist with staging and preparing guest spaces for the next day’s arrivals and departures
• Safely operate guest vehicles, hotel vehicles, and 20-passenger shuttle buses

Team & Culture 

• Collaborate with Night Audit, Maintenance and Housekeeping teams to ensure smooth overnight operations and a seamless transition into the day.
• Work independently and reliably during quiet hours, maintaining consistency and professionalism throughout each shift.
• Support team goals by preparing spaces, vehicles, and guest services for the day ahead.

What You Bring 

• Previous experience in guest services, preferably in a luxury hotel environment
• Calm and professional under pressure, with a steady overnight presence
• High attention to detail and pride in delivering work correctly the first time
• Alberta Class 5 license required; willingness to obtain Class 4 license (mandatory for shuttle operation)

Bonus If You Bring 

• Experience operating passenger shuttles or luxury vehicles https://careers.accor.com/global/en/job/overnight-bellperson-in-the-rimrock-resort-hotel-banff-banff-canada-jid-86817