Overnight Front Desk

Reports To: Night Manager/Front Office Manager

General Purpose: Audit, balance, and report on the various areas of the hotel (e.g., food and beverage outlets, rooms/front desk, gift shop, etc.) to provide accurate, timely information and to ensure company and Hotel policies and procedures are followed, and to prevent fraud.

Job Responsibilities

• Audit, balance, and report on all food and beverage outlets (e.g., restaurants, lounges, banquets, room service) cash and credit operations, including, but not limited to, checks, over/short figures/tally sheets, deposits, counts, house charges, promotional materials, postings, etc., and reset all registers to ensure accurate, timely information.

• Audit, balance, post, and report on the front desk, including, but not limited to, room charges, phone calls, zero balance folios, corrections, adjustments, taxes, disputed charges, over/short figures, deposits, etc., to ensure accuracy and verify proper cash handling procedures are followed.

• Audit, balance, prepare, verify, and report on room information to provide room management with a picture of how they are performing.

• Prepare and input statistics and income journal sheets to prepare daily reports.

• Balance and close all bank ticket codes.

• Run the night audit final after ensuring all revenues are in balance nightly.

• Perform the duties of a Front Desk Agent/Bellman, including check-ins and check-outs.

• Compile guest email addresses for comment cards and our market research company.

• Track guest issues in a master Guest Response Log, complete a snapshot of hotel and restaurant activity called the “Flash Report,” and send it to all employees.

• Basic supervision of 3rd shift staff, including contracted security.

• Attend quarterly Night Staff meetings with the Night Manager/room manager/Managing Director.

• Other duties as assigned by your supervisor or manager.

• Accounting background preferred but not required.

• Ability to operate a personal computer, cash register, and calculator.

• Ability to compile facts and figures.

• Telephone and guest relations etiquette and skills.

• Moderate hearing is required to communicate with guests.

• Excellent vision is required for viewing computer screens.

• Excellent speech communication skills are required to communicate with guests over the telephone.

• Excellent comprehension and literacy are required for reading daily reports, numbers, etc.
• Ability to lift files/papers to 5 lbs. 50% of time.  May lift luggage to 50 lbs.
• Mobility – the ability to move between the front desk, PBX accounting, and various other areas in the hotel 15-20% of the time.
• https://careers.accor.com/global/en/job/overnight-front-desk-agent-in-21c-museum-hotel-durham-durham-united-states-jid-58078