Overnight Front Desk Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Overnight Front Desk Agent

Nestled at the base of Blackcomb Mountain, just two hours north of Downtown Vancouver, Fairmont Chateau Whistler defines mountain luxury. Offering ski-in, ski-out convenience in the winter, and an on-site championship golf course in the summer, we are Canada’s year-round outdoor adventure destination. Additionally, we are Whistler’s largest conference resort hotel, offering 5 unique dining outlets, a slope-side Health Club, and 519 guestrooms and suites.

 

Job Description

 

Overnight Front Desk Agent

First impressions are everything! Are you a hospitality professional seeking an opportunity to advance your current skills and abilities? As An Overnight Front Desk Reception Agent you will have the opportunity to work with a dynamic team consistently providing outstanding service and creating genuine and lasting memories!

Starting Pay Rate: $23.50 per hour

We recognize tenure through our compensation – hourly rates increase after 6 months and then yearly to three years. At three years the pay rate for this role would be $27.90.

Job Duties Include:

  • Greet, check in and settle guest accounts while ensuring all service standards are followed
  • Document all guest requests, complaints or issues immediately and notify designated department/personnel for resolving the situation. Follow up to ensure completion and guest satisfaction
  • Conduct Night Audit Procedures
  • Assist in monitoring the switchboard phone line and answering calls/responding via other communication platforms
  • Responsible for maintaining personal cash float used to assist guest with transactions and currency exchange
  • Assist guests regarding hotel facilities in an informative and helpful way
  • Drive rate through up-selling room brands

 

Qualifications

 

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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