Overnight Front Office Manager

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Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Overnight Front Office Manager

Hilton Anatole is hiring an Overnight Front Office Manager to join their exceptional Team! Spanning 45 lush acres, just north of downtown, Hilton Anatole is a Dallas icon in the vibrant Design District. Boasting 1606 guest rooms and more than 500,000 square feet of function space, we are looking for a proven front office leader who is looking to take on the additional responsibilities that come with the overnight shift.

Qualified candidates should have at least 2 years Front Office leadership experience.

What will I be doing?

As Overnight Front Office Manager, you would be responsible for directing and administering Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Manage all Front Office operations to include, but not limited to, guest service and registration (check-in/check-out), room inventory and availability, guest service standards and initiatives, product quality, cost controls and overall profitability, marketing initiatives, systems use and management, budgeting and forecasting, department management, policy and procedure implementation and enforcement and meeting participation and facilitation
  • Monitor and develop team member performance to include, but not limited to, providing supervision, scheduling, conducting counseling and evaluations and delivering recognition and reward
  • Monitor and assess service and satisfaction trends, evaluate and address issues and make improvements accordingly
  • Ensure compliance with Company standards
  • Meet and greet guests and respond to guest inquiries, requests and issues in a timely, friendly and efficient manner and resolves guest concerns
  • Initiate and implement up-selling techniques to promote hotel services and facilities to maximize room occupancy and overall revenue
  • https://jobs.hilton.com/apac/en/job/HOT0CAAL/Overnight-Front-Office-Manager-Hilton-Anatole

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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