Overnight Front Office Supervisor

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Overnight Front Office Supervisor

JOB DESCRIPTION

Waldorf Astoria is looking for a Overnight Front Office Supervisor to join the team in Chicago’s Gold Coast!

Recognized as one of the Best Hotels in the World and in Chicago with the Top Hotel Spa in the U.S., the AAA-Five-Diamond, Forbes 4-Star Waldorf Astoria Chicago is nestled in the prestigious Gold Coast neighborhood among the famed Oak Street retailers and beach, Rush Street restaurants and nightlife, and The Magnificent Mile. Reminiscent of the grand Parisian hotels of the 1920s, this luxury hotel features 215 rooms, over 5,000 square feet of meeting space and 4 food and beverage outlets. This includes a restaurant, 2 bars, and in-room dining.

Want to learn more? Hotel Website, Facebook, Instagram

What will I be doing?

As a Overnight Front Office Supervisor, you would be responsible for assigning work and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

  • Assign work and supervise team member performance in all Front Office procedures including, but not limited to, guest check-in and check-out, lobby traffic and flow, luggage assistance, telephone operator services and determining room rates and availability
  • Respond to guest inquiries and resolve issues and complaints in a timely, friendly and efficient manner
  • Serve as the Manager on Duty during assigned shifts, overseeing guest services, managing escalated issues, and ensuring seamless luxury experiences aligned with brand standards.
  • Support and assist team members in handling guest inquiries and requests and in resolving guest complaints
  • Schedule, assign daily work, lead pre-shift meetings
  • Inform, train and evaluate team members in Forbes Standards
  • Monitor, observe and assist in evaluating team member performance
  • Monitor lobby traffic and adjust staffing accordingly

Classification: Full-Time

Shift: Overnight – must be available to weekdays, weekends, and holidays.

Pay Rate: The pay rate for this role is $27.50 and is based on applicable and specialized experience and location.

https://jobs.hilton.com/apac/en/job/HOT0BTAL/Overnight-Front-Office-Supervisor-Waldorf-Astoria-Chicago

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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