Overnight Front Office Supervisor

The iconic Hilton McLean Tysons Corner is seeking a full-time Overnight Front Office Supervisor to join their Guest Services team! This beautiful, 458-room hotel is in the heart of Fairfax County’s business district and is five minutes from the Metro Silver Line!

The ideal candidate for this position will have a minimum of 1 year hotel front office experience! It would be considered an asset for this role to have previous supervisory experience in a hotel setting, as well as previous Hilton experience.

Shift Pattern: candidates should be available to work an overnight shift from 11 pm to 7 am, any day of the week/weekends/holidays as needed

Pay Rate: $26.24 per hour plus $1.00 per hour for overnights

The Benefits – Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Access to pay when you need it through DailyPay
• Medical Insurance Coverage – for you and your family
• Mental health resources including Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• Go Hilton travel program: 100 nights of discounted travel
• Parental leave to support new parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications*
• 401K plan and company match to help save for your retirement
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount
• Career growth and development
• Team Member Resource Groups
• Recognition and rewards programs

* Available benefits may vary depending upon property-specific terms and conditions of employment and the terms of the collective bargaining agreement if applicable.

What will I be doing?

As an Overnight Front Office Supervisor, you would be responsible for assigning work, training our Guest Service Agents and ensuring the completion of daily tasks in Front Office operations in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards:

• Oversees front desk operations
• Provides guest service, guidance and leadership to ensure consistent customer service is provided
• Assigns and instructs team members in details of work
• Monitors lobby traffic to make staffing adjustments accordingly
• Resolves customer complaints
• Trains, supervises, schedules and assists in evaluating staff
• https://jobs.hilton.com/apac/en/job/HOT0BO1N/Overnight-Front-Office-Supervisor-Hilton-McLean-Tysons-Corner