Overnight Guest Service Agent

The Hilton Orlando, located off of International Drive near the Orange County Convention Center, seeks to hire a full-time Overnight Guest Service Agent for their Front Office team!

This 1400+ room property offers six dining outlets and seamlessly blends extensive leisure offerings with world class business amenities. The ideal candidate for this role would be outgoing, have the ability to multitask in a high-volume environment and passion for hospitality!

Shift Pattern: Ranges from 10 pm to 7:30 am, full open availability for weekdays/weekends/holidays is required

Pay Rate: $19.76 per hour + $1 differential for overnight, potential for additional income through upselling

What are the benefits of working for Hilton?*

Hilton is proud to support the mental and physical wellbeing of all Team Members so they can Thrive personally and professionally in a diverse and inclusive environment, thanks to innovative programs and benefits such as:

• Go Hilton travel program: 100 nights of discounted travel
• Access to your pay when you need it through DailyPay
• Hilton Shares: Our employee stock purchase program (ESPP) – you can purchase Hilton shares at a 15 percent discount!
• Maternity and parental leave, including 12 weeks of paid leave for birthing parents and four weeks of paid leave for eligible Team Members, including partners and adoptive parents
• Debt-Free Education: Team Members will have access to a wide variety of educational credentials through our partnership with Guild Education, including: college degrees and professional certifications
• Flexible shifts and days off
• Comprehensive Health Insurance coverage for you and your family, including Telemedicine and at-home care via AmazonCare
• Mental health resources including free counseling through our Employee Assistance Program
• Best-in-Class Paid Time Off (PTO)
• 401K plan and company match to help save for your retirement

*Available benefits may vary depending upon property-specific terms and conditions of employment

What will I be doing?

• Checking in and checking out of guests.
• Respond to guest inquiries and in a timely, friendly and efficient manner
• Provide driving and/or walking directions to guests to local destinations
• Ensure a high level of product knowledge of the hotel, including, but not limited to, directions, hours of outlet operation, hotel services, hotel events and local and community events and attractions
• https://jobs.hilton.com/apac/en/job/HOT0C2BX/Overnight-Guest-Service-Agent-Hilton-Orlando