Overnight Residential Concierge

The mission of this position is for the Overnight Residential Concierge to assume full responsibility for all aspects of residential services during the night shift, as well as for the overall resident lifestyle experience, both in the pre-opening and post-opening phases of the project. The ideal candidate will be proactive, creative, and resident-oriented, with a constant focus on service excellence and operational efficiency. They must consistently maintain the resident’s perspective when delivering services or products, representing the brand with the highest level of professionalism and integrity. The incumbent is expected to demonstrate tenacity, creativity, flexibility, and unwavering commitment to ensure a successful residential launch, strategic positioning, and continued operation — all delivered on budget and on time.

SCOPE OF POSITION / SUMMARY

The Overnight Residential Concierge is a key element of the overall resident satisfaction by creating a delightful arrival and departure experience and engaging with the guests entering The Residences during the night shift. Give assistance to the Residential Porter, Lifestyle agents and Head Concierge when needed.

Responsibilities of the Residential Night Concierge

• Respond to Residences Owners/Residents needs and requests as directed.

• Provide a warm, sincere, and personalized welcome to all residents.

• Engage in personalized conversations to identify resident preferences and record them in their profile through designated software.

• Proactively anticipate requirements to ensure an exceptional residential experience.

• Maintain a daily log of requests, bookings, and confirmations using the system.

• Demonstrate full proficiency in the Building Link web management system.

• Register and follow up on residential work orders.

• Assist in coordinating services related to the maintenance and preservation of property value.

• Organize daily activities for residents.

• Coordinate package deliveries and collections.

• Manage all types of personal requests (deliveries, pickups, transfers, etc.).

• Provide leisure and cultural services: theatre tickets, sporting events, local attractions, restaurant reservations, etc.

• Assist with household management needs: installations, utilities, education, classes, and other local administrative matters.

• Manage relationships with third-party providers on behalf of residents (internet, security, etc.).

https://careers.mandarinoriental.com/jobs/overnight-residential-concierge-madrid-spain