Pre-Arrival Coordinator

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

Share

Facebook
Twitter
LinkedIn

Pre-Arrival Coordinator

What will I be doing?

As a Pre-Arrival Coordinator, ensure that all guests are confirmed and specific accommodations are pre-assigned, and all requests for special accommodations are met daily. Answers and dispatches telephone calls. Maintains call logs and ensures guest satisfaction through follow up calls. Resolves guest challenges throughout their stay in our Hotel, and provides prompt and courteous service to meet Company’s high standards.

  • Respond to guest inquiries and requests and resolve issues via telephone in a timely, friendly and efficient manner
  • Provide information and demonstrate knowledge of all hotel facilities and services
  • Respond to emergencies and document and relay comprehensive, accurate information to proper parties in emergency situations
  • Accept and deliver all messages promptly and accurately, utilizing proper grammar and spelling
  • Operate office equipment including, but not limited to, computers, PBX system, fax machine, e-mail, etc.
  • Monitor and reply to all pre-arrival questions and requests in third party systems and create traces, emails, or other forms of communication to ensure proper execution.
  • Responsible for assisting all reservations in the room PMS system.
  • Pre-assigning rooms to incoming reservations to ensure room type availability and to open opportunity for upsells

What are we looking for?
Since being founded in 1919, Hilton has been a leader in the hospitality industry. Today, Hilton remains a beacon of innovation, quality, and success. This continued leadership is the result of our Team Members staying true to our Vision, Mission, and Values. Specifically, we look for demonstration of these Values:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

Related Offers

Doorperson

Job for: Locals

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Full-Time Doorperson to join the team! What will I be doing? The Doorperson is responsible for greeting arriving and departing guests and directing entry traffic in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Key Responsibilities: Greet arriving and departing guests, […]

United States

Guest Service Agent

Job for: Locals

The Tempo New York Times Square is looking for a Guest Service Agent to join our team. This stunning property features 661 rooms with floor-to-ceiling windows, offering views of the city and lights of Times Square. The sky lobby, located on the 11th floor, includes communal working spaces as well as a fitness center and hydration station. […]

United States

Bellperson

Job for: Locals

The iconic Waldorf Astoria property in New Orleans, The Roosevelt, is seeking a Part-Time Bellperson to join the team! What will I be doing? As a Bellperson, you will play a key role in delivering exceptional guest service by assisting with luggage, guiding guests, and responding to their needs promptly and courteously. Your responsibilities include: Key Responsibilities: Greet […]

United States

Guest Service Agent

Job for: Locals

As a Guest Services Agent, you would be responsible for greeting and registering guests and checking guests out of the hotel in the hotel’s continuing effort to deliver outstanding guest service and financial profitability. Specifically, you would be responsible for performing the following tasks to the highest standards: Greet guests and complete the registration process […]

United States

Front Desk Agent

Job for: Locals

The Bankers Alley Hotel Nashville, Tapestry Collection by Hilton is seeking a full-time Guest Service Agents to join their Front Office team! Our unique, art-filled hotel in downtown Nashville is just steps away from the honky tonks and live music on Broadway. Located in Bankers Alley, we’re within a mile of Nissan Stadium, Bridgestone Arena, and the […]

United States

Add Your Heading Text Here