Recepcionista

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Recepcionista

Descrição da empresa

 

Recepcionar hóspedes / clientes, prestando informações diversas e cumprindo os
procedimentos de check-in e check-out, atendendo aos padrões de excelência no atendimento
e da marca.
 

Descrição da vaga

 

  • Participar diariamente do briefing para receber as informações do dia.
  • Revisar o log do turno anterior para verificar as pendências a serem cumpridas no seu turno. Deixar as pendências devidamente anotadas.
  • Estabelecer relação calorosa, elegante e personalizada com os clientes, atuando como agente facilitador de serviços, durante a sua estada.
  • Assegurar todo o fluxograma do acolhimento a clientes, personalizando o atendimento desde sua chegada ao hotel (abrindo a porta do veículo, auxiliando com a bagagem, conduzindo-o até a recepção, realizando check-in, acompanhando-o ao apartamento, orientando sobre as facilidades do hotel e incentivando-o quanto às oportunidades de socialização, bem como realizando o check-out). • Saudar cordialmente os hóspedes, fazer contato visual e chamá-lo pelo nome.
  • Responsabilizar-se pelo caixa do hotel, seja ele compartilhado ou individual, seguindo os procedimentos de controles preestabelecidos.
  • Manusear o sistema e alimentá-lo com informações pertinentes aos hóspedes.

 

Qualificações

 

Formação Mínima Ensino Médio
Desejável: Cursando superior Hotelaria, Turismo, Administração ou áreas afins

 

Informações adicionais

 

O horário é flutuante e variável, conforme a necessidade, observando-se sempre as normas da CLT relativas aos períodos de descanso e às demais disposições aplicáveis. Portanto, os horários poderão sofrer alterações de acordo com a demanda e a organização das atividades.

https://careers.accor.com/global/en/job/recepcionista-folguista-bilingue-novotel-e-ibis-budget-sorocaba-in-novotel-sorocaba-sorocaba-brazil-jid-107958

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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