Recepcionista

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Recepcionista

Las responsabilidades principales incluyen:

  • Mantener una postura y comportamiento adecuado en el área, cumpliendo con los estándares de servicio.
  • Recibir y dar la bienvenida a los huéspedes, realizando el check-in y el registro correspondiente.
  • Realizar el check-out de los huéspedes, gestionando el cierre de cuentas y la facturación.
  • Brindar información completa sobre el hotel, tarifas, promociones, servicios y disponibilidad de habitaciones.
  • Atender y dar seguimiento a pedidos, solicitudes y quejas de los huéspedes, coordinando con las áreas involucradas.
  • Asignar y reasignar habitaciones según requerimientos y tarifas pactadas, en coordinación con el supervisor inmediato.
  • Coordinar con Guest Relations las cortesías y amenities, así como las inclusiones de reservas con las diferentes áreas.
  • Gestionar funciones de caja: cuadre, cambios de moneda, reembolsos y remisión de fondos.
  • Recibir y derivar llamadas telefónicas, correspondencia y encargos para huéspedes.
  • Apoyar en la facturación de outlets del hotel y mantener el stock de útiles necesarios para sus funciones.
  • Revisar correos electrónicos, registrar incidencias del turno y realizar relevos entre turnos, asegurando la continuidad del servicio.

Requirements

Lo que tú aportas:

  • Técnico o profesional en Hotelería y Turismo, Administración Hotelera, Administración o carreras afines.
  • Experiencia mínima de 1 año como Recepcionista o Concierge, preferentemente en hoteles o establecimientos de alto nivel.
  • Nivel de inglés avanzado y manejo de un tercer idioma a nivel intermedio.
  • Conocimientos en Opera, facturación y cultura general.
  • Dominio intermedio de Microsoft Office.
  • Amabilidad, cordialidad, dinamismo, orden y atención al detalle.https://career.belmond.com/job.html?shortcode=ACF3C8F24B

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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