Reception Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reception Agent

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Job Description

 

We are seeking a friendly and professional Reception Agent to join our team in Mackay, Australia. As the first point of contact for our guests, you will play a crucial role in creating memorable experiences and ensuring smooth operations at our establishment.

  • Greet and welcome guests with a warm, professional demeanor
  • Efficiently manage check-in and check-out processes, ensuring accuracy and attention to detail
  • Handle guest inquiries and requests promptly and courteously
  • Process payments and manage daily financial transactions
  • Coordinate with other departments to fulfill guest needs and resolve any issues
  • Maintain a clean and organized reception area
  • Provide information about hotel amenities, local attractions, and services
  • Manage reservations and room assignments
  • Assist with administrative tasks and report generation as needed
  • Ensure compliance with all safety and security procedures

 

Qualifications

 

  • Exceptional customer service skills with a friendly and enthusiastic attitude
  • Strong communication abilities in English; additional languages are a plus
  • Previous experience in hospitality or customer service roles is preferred
  • Proficiency in hotel management software, such as Opera (prior experience is an asset)
  • Excellent multitasking and organizational skills
  • Ability to remain calm and efficient in high-pressure situations
  • Strong problem-solving skills and attention to detail
  • Basic computer proficiency, including Microsoft Office suite
  • Flexibility to work various shifts, including weekends and holidays
  • High school diploma or equivalent; higher education in hospitality is a plus

 

Additional Information

 

Experience is an asset
Prior experience working with Opera or a related system
Fluency in English
additional languages are a plus
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.

https://careers.accor.com/global/en/job/reception-agent-in-mackay-australia-jid-43192

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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