Reception Agent

Join a hotel that is a member of the Accor network, whose group brings together more than 45 brands, 5,500 hotels, 10,000 restaurants and lifestyle destinations. Here, we believe in you and what you bring to the table. There are many opportunities for development and advancement. Every gesture, every smile, every action, contributes to creating a positive and memorable impact for our customers, our colleagues and also for our planet. Together, we embody the vision of responsible hospitality.

Take the opportunity to become a Heartist®, and let your heart guide you in this world where life beats faster.

First impressions are everything! As a Front Desk Agent, you will take care of the guests from the moment they arrive through to their departure by ensuring they have a memorable experience with us.

1. Greet and check in guests
   Welcome guests when they arrive, confirm their reservation, register their information, and issue room keys.
2. Manage reservations and bookings
   Check the reservation system, make new bookings, modify or cancel reservations, and keep the booking list up-to-date.
3. Answer phones and respond to inquiries
   Attend incoming calls and messages, answer questions about the hotel, services, availability, and local information.
4. Provide information and assistance to guests
   Give guests details about hotel amenities, meal times, services, local attractions, transportation, etc.
5. Handle check-out and payment
   Process guest check-outs, settle bills, and record payments accurately.

Who are you?

• Experience is an asset
• Prior experience working with Opera or a related system
• Fluency in English (additional languages are a plus)
• https://careers.accor.com/global/en/job/en-reception-agent-in-mondrian-mexico-city-condesa-mexico-city-mexico-jid-80995