Receptionist

We are seeking a professional and friendly Front Office Receptionist to join our team at Swissotel Corniche Park Towers Doha. As the first point of contact for our guests, you will play a crucial role in creating a welcoming atmosphere and ensuring exceptional customer service. Your attention to detail and organizational skills will be key in managing daily operations and maintaining a smooth guest experience.

• Greet and welcome guests in a warm and professional manner
• Manage the check-in and check-out process efficiently, ensuring all guest information is accurately recorded
• Handle guest inquiries and requests promptly and courteously, providing information about hotel services and local attractions in Doha
• Process payments and maintain accurate financial records
• Answer phone calls and respond to emails in a timely and professional manner
• Collaborate with other departments to ensure seamless communication and guest satisfaction
• Maintain the cleanliness and organization of the front desk and lobby areas
• Handle guest complaints and issues with empathy and efficiency, escalating to management when necessary
• Ensure compliance with hotel policies and procedures while maintaining guest confidentiality
• Assist with additional administrative tasks as needed

• Previous experience as a Front Office Receptionist or in a similar role within the hospitality industry
• Excellent interpersonal and communication skills, with a friendly and approachable demeanor
• Strong organizational skills and meticulous attention to detail
• Proficiency in Opera hotel management software
• Demonstrated passion for delivering exceptional customer service
• Fluency in English; additional language skills are a plus
• Availability to work flexible hours, including weekends and holidays
• Basic computer skills, including proficiency in Microsoft Office suite
• Ability to multitask effectively and prioritize in a fast-paced environment
• Knowledge of local attractions and services in Doha, Qatar
• Professional appearance and positive attitude
• Ability to stand for extended periods and assist with light lifting when required