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Receptionist

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Receptionist

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Job Description

 

  • Carry out the entry and exit procedures for guests and address any problems they may have during their stay.
  • Perform his/her duty according to the practices, operational instructions and procedures identified by the Front Office Manager.
  • Carry out the check-in and check-out procedures.
  • Monitor the VIP, COMP and HOUSE-USE during all stages.
  • Carry out the foreign currency exchange transactions.
  • Take over the cash register at the beginning of the shift in full from the previous shift and hand it over once the shift is completed.
  • Enter the cash revenues of the departments into the cash register.
  • Handle guest complaints and ensure that the necessary action is taken (room change, breakdown reports, cleaning complaints etc.).
  • Continuously monitor the hotel’s occupancy and reservations and forward any unguaranteed optional reservations that are overdue to the Reservations Supervisor or Reservations Officer.
  • Issue a reminder to rooms that need to check-out and, if an extension is requested, carry out the necessary procedures and inform the Housekeeping Department.
  • Handle all breakdowns, complaints etc. at the lobby and ensure that the problem is solved.
  • Take note of guests’ wakeup call requests.
  • Forward guest requests to the Guests Relations Department.
  • Read the log book and identify the jobs that need to be followed-up.
  • Gather information about all of the events at the hotel.
  • Has knowledge of the night audit procedures.
  • Always greet and bid farewell to guests in a friendly manner.
  • Exchange reports with other departments in full.
  • Ensure that all official documents are completed in full and in an orderly manner.
  • Provide full and accurate information to his/her managers.
  • Take part in the Front Office Department’s internal communication meetings and trainings.
  • Monitor the daily occupancy rates and forecasts in order to contribute to maximising the occupancy rate at the facility.
  • Knows whom to contact in case of an emergency such as hospitals, taxis, police etc.
  • Pay maximum attention to representation. Is always careful as his/her attire, conduct and speech represent the facility.
  • Take part in the Emergency Response Teams.
  • To predict that all activities and to be purchased all equipment and belongings may create disease for the environment, to join all activities which is organized to protect biological diversity and shares the responsibilities, shares the individual responsibilities in order to increase environment knowledge and to carry on necessary trainings. To provide minimum consumption currently used all stuffs and equipment (paper, printed out etc.).
  • To implement necessary warnings and departmental trainings in order to save energy inside the facility. To carry on implementing decisions which were taken for saving energy. To predict effects of environment and efficiency of energy on purchased equipment.
  • https://careers.accor.com/global/en/job/receptionist-gsa-in-rixos-radamis-sharm-el-sheikh-sharm-el-sheikh-egyp-jid-69878

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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