Regent Experience Manager

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Regent Experience Manager

Regent Santa Monica Beach, part of IHG Hotels & Resorts’ luxury and lifestyle portfolio, presents a new era of indulgence offering 167 opulent guest rooms and suites. Introduced at a generous 720 square feet, rooms feature spa-like and luxurious bathrooms complete with a soaking tub, walk-in rain shower, double vanity and Perricone MD products, alongside thoughtful mementos through distinct Regent hallmarks.

Poised along a coveted coastline overlooking the Pacific Ocean, the resort celebrates the allure of unexpected harmony through contrasts, delivering inspired stays with a seamless blend of timeless elegance and modern luxury. Regent Santa Monica Beach is home to four dining destinations, each offering unique epicurean discoveries. Orla and Orla Bar by James Beard Award-winning chef Michael Mina brings the peerless charm and boundless flavor of the Mediterranean to Southern California, while the poolside Azure Bar presents elevated poolside dining and creative cocktails. Sweet July Café debuts in collaboration with Ayesha Curry with exclusive menu items and a curated selection of beloved coffee and tea beverages. The beachfront oasis also boasts a 10,000 square feet Guerlain Wellness spa, outdoor pool (Azure Pool), The Regent Boutique, and state-of-the-art Fitness Center. The opening of Regent Santa Monica Beach marks a historic return of the brand to Los Angeles and represents the Americas flagship. For more information visit RegentSantaMonicaBeach.com.

 

Job Summary:

As a Regent Experience Manager, you will elevate guest relations. Deliver impeccable, anticipatory service while acting as our established guests’ central property point of contact. This leader shall be accountable for overseeing the front desk, emerald connect and enhancing the overall guest journey from pre-arrival to making a lasting impression post-departure by offering exceptional personalized service and “Enabling Uplifting Experiences.” This will ensure seamless coordination of guest preferences by maximizing satisfaction and acting with thoughtful kindness.

 

Responsibilities:

Reporting to the Director of Guest Experience, every day is different, but you will mostly:

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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