Novotel Queenstown Lakeside is located on the shores of Lake Wakatipu, a 4 star property with 273 rooms, meeting facilities and a stunning view from our Elements Restaurant. Conveniently placed in prime location in Queenstown, making it one of the most iconic tourist destination Hotels in the World!
Novotel Queenstown Lakeside is seeking a detail-oriented and customer-focused part time Hotel Reservations Agent to become part of our dynamic Reservations team. This role includes working weekends and public holidays 30 hours a week.
Key Responsibilities:
· Handle hotel room reservations efficiently via phone, email, and online platforms.
· Respond to guest queries, booking modifications, and special requests in a timely and professional manner.
· Maintain accurate records of all bookings in the hotel’s reservation system (OPERA).
· Liaise with other departments to ensure seamless guest experience.
· Provide exceptional customer service and support in line with brand standards.
· Ensure data accuracy and attention to detail when processing reservations.
· Manage large volumes of correspondence while maintaining service standards.
Skills and Experience Required:
· At least 6 months’ experience in a reservations, hotel front office, or customer service role.
· Proficiency with hotel booking systems such as OPERA or similar front office platforms.
· Strong written and verbal English communication skills.
· High attention to detail and organisational skills.
· Ability to work under pressure and handle multiple tasks effectively.
· Proven commitment to quality and guest satisfaction.
Why work for Novotel, Queenstown?
· Staff meals provided while on shift
· Uniforms, washed and laundered daily.
· Learn your Way – Access to our Accor Academy so you can earn while you Learn!
· Work Your Way – Flexibility to ensure a work life balance!
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to […]
Company Description In the UFO-like building that is 25hours Hotel The Circle you can expect an inspiring workplace, where it isn’t just your professional strengths that count, but your soft skills are also valued. Our hierarchies are flat, the working environment is friendly and staff parties and team events strengthen our team spirit. Our guests and colleagues […]
We are looking for a welcoming and energetic Reception Supervisor to join our Southwark team! The Hoxton, Southwark, the third Hoxton in our hometown of London. This London borough is known for its colourful history. Right here is where famous London pub The Prince Albert once stood. Patrons would bet on sport from their barstool, handing fistfuls […]
Pullman Maldives Maamutaa Welcome to Pullman Maldives Maamutaa—an all-inclusive haven where luxury meets limitless possibilities. Immerse yourself in exclusive perks, ignite your intellect, and boldly extend your horizons. This isn’t just a resort; it’s a place designed for those who want to up their game. Nestled in the Southern Maldives on Maamutaa Island within the […]
Au Sofitel Lyon Bellecour nous sommes une grande équipe réunie autour d’une passion commune : celle du client. Si c’est également votre cas : rejoignez -nous ! Chez nous, ce sont les équipes et le service qui mettent des étoiles dans les yeux de nos clients. Ce que nous aimons c’est leur donner le sourire […]
