Reservation Agent

The Mövenpick Hotel Cairo-Media City is located in the vibrant 6th of October City, offering easy access to Cairo’s attractions and just a short distance from Cairo International Airport. The hotel is in close proximity to iconic landmarks like the Great Pyramids of Giza and Sphinx, Dream Park, and a 27-hole golf course. The hotel’s unique location alongside Media Production City studios provides guests with a blend of fantasy and tradition, creating a memorable experience.

We are seeking a friendly and organized Reservation Agent/ Group Coordinator to join our team in 6th of October City, Egypt. In this role, you will be responsible for managing individual and group reservations, ensuring a smooth booking process, and providing exceptional customer service to our guests.

• Handle incoming reservation requests via phone, email, and online booking platforms
• Coordinate group bookings, including room blocks, meeting spaces, and special requests
• Provide detailed information about our accommodations, amenities, and local attractions
• Assist guests with modifying or canceling reservations
• Collaborate with other departments to ensure guest needs are met
• Process payments and manage billing for individual and group reservations
• Generate and distribute daily reservation reports
• Respond to guest inquiries and resolve booking-related issues promptly
• Upsell room upgrades and additional services when appropriate
• Stay updated on local events and promotions to inform guests

• High school diploma or equivalent required; Bachelor’s degree in Hospitality, Tourism, or related field preferred
• Previous experience in the hospitality or travel industry is a plus
• Excellent verbal and written communication skills
• Strong customer service orientation with a friendly and empathetic demeanor
• Proficiency in reservation systems and booking software
• Exceptional attention to detail and organizational skills
• Ability to multitask and manage time effectively in a fast-paced environment
• Problem-solving skills to address guest concerns and booking issues
• Basic math skills for handling payments and group rates
• Knowledge of local attractions and services in 6th of October City and surrounding areas
• Familiarity with travel and tourism industry trends
• Flexibility to work various shifts, including weekends and holidays, as needed