As the world’s first and most global luxury hotel brand, InterContinental Hotels & Resorts has pioneered international travel since the 1940s, we are passionate about sharing our renowned international know-how and cultural wisdom in truly impressive surroundings. We all take great pride in being genuine ambassadors of the InterContinental®? brand and to be part of the brand you will have a thirst for travel, passion for culture and appreciation for diversity. We create inspiring experiences for those seeking a richer perspective on the world. If you’d like to embrace a world of opportunities, we’d like to welcome you to the world’s most international luxury hotel brand.
As the Reservations Agent, you will be responsible for performing the following tasks:
• Conduct proper action to inquires from customers through telephone or via e-mails.
• Check daily all new reservations, cancel or change reservations, make sure information passed to relative departments are correct.
• Perform duties including preparing correspondence, maintaining files, sending faxes, email, etc.
• Maintain and update guests’ information and sales data by reservation procedures.
• Maintain high level guest service standards.
• Familiar with hotel product knowledge and activities and quality of reservations.
• Always maintain a sales attitude and maximize room sales and revenue for the hotel on all inquiries, and prioritizing up-selling.
• Check arrival guests or groups of daily, making sure the guest information, requirements and information is correct.
• Carry out any other reasonable duties and responsibilities as assigned.
*** Local hiring position***
To apply, candidate must have proper visa or permanent resident qualification in Japan.
*** Japanese Resume***
Our HR team requires a Japanese resume for the hiring process. Please attach it along with your CV.
A Reservation Agent is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:
• Hospitality: We are passionate about delivering exceptional guest experience.
• Integrity: We do the right thing all the time
• Leadership: We are leaders in industry and our communities
• Teamwork: We are team players in everything we do
• Ownership: We are owners of our actions and decisions.
• Action: We operate with a sense of urgency and discipline
• Excellent command of written and spoken in English and Japanese to meet business needs.
• Good interpersonal and communication skills.
This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.
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