Reservation Executive

We are seeking a dynamic and customer-oriented Reservation Executive to join our team in Coimbatore, India. As a key member of our reservations department, you will be responsible for managing guest bookings, ensuring optimal room utilization, and delivering exceptional customer service.

• Handle incoming reservation requests via phone, email, and online booking platforms
• Provide detailed information about room types, rates, and hotel amenities to potential guests
• Manage and update the hotel’s reservation system to ensure accurate booking records
• Collaborate with other departments to accommodate special requests and ensure guest satisfaction
• Identify and capitalize on upselling opportunities to maximize revenue
• Monitor and analyze occupancy trends to optimize room availability and pricing
• Respond promptly and professionally to guest inquiries and concerns
• Maintain up-to-date knowledge of hotel promotions, packages, and local events
• Assist in training new team members on reservation procedures and best practices
• Generate reports on booking statistics and reservation trends for management review

• Minimum of 2 years of experience in a similar role within the hospitality industry
• Proficiency in reservation management systems, preferably Opera or similar platforms
• Strong interpersonal and problem-solving skills with a customer-centric approach
• Excellent communication abilities in English, both verbal and written (additional languages are a plus)
• Demonstrated ability to work efficiently in a fast-paced, detail-oriented environment
• Solid understanding of hospitality industry trends and best practices
• Proven track record of meeting or exceeding booking targets and revenue goals
• Ability to multitask and prioritize effectively while maintaining accuracy
• Strong organizational skills and attention to detail
• Flexibility to work various shifts, including weekends and holidays as required
• Bachelor’s degree in Hospitality Management, Business Administration, or related field preferred