Reservations Agent

Contact Details

Office Address
Confidential information
Phone
Confidential information
Contact Name
Hospitality jobs
 Vacancies
Email
ceo@bhfirstconsulting.com

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Reservations Agent

Mercure Melbourne Doncaster is a 183 room & suite hotel is Australia’s first of the next generation Mercure brand, introducing approachable elegance in an untouched pocket of the Eastern Suburbs. Featuring restaurant, indoor heated swimming pool, elite fitness centre, expansive outdoor terraces with views from the Yarra Ranges to the CBD and has six event spaces for up to 200 guests with dedicated outdoor terraces to provide seamless indoor/outdoor flow.

We are a vibrant and forward-thinking hotel with a reputation for hosting exceptional conferences, meetings, and events. From corporate gatherings to high-energy incentives, we create moments that leave a lasting impact. Now, we’re looking for a talented individual to maximize our potential in the Conference & Events market and help us grow even more!

Did you know that Mercure Melbourne Doncaster is the only venue in the Eastern Suburbs that you can have panoramic views of the Dandenong Ranges and Melbourne’s City Skyline?! Come on in and check them out! 

 

Job Description

 

As a Reservations Agent, you’ll be the friendly voice and helpful guide behind every great guest experience. Your role is vital in ensuring smooth and efficient reservations while maximising revenue and delivering outstanding service.

  • Handling all incoming reservation enquiries with professionalism and care
  • Up-selling room types and packages to maximise occupancy and revenue
  • Delivering warm, knowledgeable, and personalised service to every guest
  • Answering phone calls within three rings—every time—with a smile in your voice
  • Maintaining accurate booking records and updating guest profiles in the PMS
  • Confirming guest requests and ensuring special preferences are communicated to the relevant departments
  • Staying up-to-date with our rates, promotions, and loyalty program (Accor Live Limitless)
  • https://careers.accor.com/global/en/job/reservations-agent-in-mercure-melbourne-doncaster-doncaster-australia-jid-84409

This job listing was provided by Hospitality Job Vacancies. To apply, please use the link in the job description.

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