Reservations Agent

About Four Seasons:

Four Seasons is powered by our people. We are a collective of individuals who crave to become better, to push ourselves to new heights and to treat each other as we wish to be treated in return. Our team members around the world create amazing experiences for our guests, residents, and partners through a commitment to luxury with genuine heart. We know that the best way to enable our people to deliver these exceptional guest experiences is through a world-class employee experience and company culture.         

At Four Seasons, we believe in recognizing a familiar face, welcoming a new one and treating everyone we meet the way we would want to be treated ourselves. Whether you work with us, stay with us, live with us or discover with us, we believe our purpose is to create impressions that will stay with you for a lifetime. It comes from our belief that life is richer when we truly connect to the people and the world around us.

About the location:

A rare gem on Florida’s Gulf Coast of Southwest Florida, Naples Beach Club, a Four Seasons Resort, is an exclusive collection of 156 luxurious beachfront private residences and a 222-room hotel all within a 125-acre walkable coastal village in the heart of Old Naples. Honoring local heritage and artfully reimagined for modern-day elegance, the resort includes residents-only facilities and amenities, a luxury spa and state-of-the-art well-being/fitness center, exquisite and diverse fine dining outlets, outdoor pursuits to include a tennis center, and an 18-hole golf course, bowling and movie theater experiences, and an exclusive private club. The first of its kind, the Naples Beach Club, a Four Seasons Resort, is paradise found.

About the Role

The Reservations Agent is a key first point of contact for guests, responsible for handling room, dining, and spa inquiries with accuracy, warmth, and efficiency.

In this role, you will manage reservation details, capture special requests, maintain accurate room and rate information, and provide knowledgeable guidance on hotel offerings. You will work closely with Front Office, Revenue, Spa, and F&B teams to ensure smooth communication and a seamless guest experience.

What You Will Do

• Handle incoming calls, emails, and online requests for reservations.
• Follow all Reservations and Communications (ResComm) procedures and service standards.
• Accurately enter, update, and confirm reservations, including special requests and billing details.
• Support room and rate availability guidelines to help maximize occupancy.
• Assist with OTA and group reservation updates as needed.
• Provide special handling for VIPs, corporate clients, and returning guests.
• Communicate guest needs to relevant departments for a seamless stay.
• Manage wake-up call requests and maintain accurate logs.
• Stay updated on room types, hotel services, and system changes through ongoing training.
• Address guest concerns professionally and escalate when appropriate.
• And more!

What You Bring

• Previous hospitality, reservations, or customer service experience preferred.
• Strong communication skills and a polished, pleasant telephone manner.
• Computer proficiency; Opera, ACD, or similar systems a plus.
• Excellent spoken English; additional languages beneficial.
• Ability to multitask and remain calm in a fast-paced environment.
• Flexibility to work days, evenings, weekends, and holidays.