Resident Service Agent

The beautiful Avani Living Queen’s Wharf Residences seeking a FULL TIME and a PART TIME Resident Service Agent to join our team.

The primary purpose of this role is to ensure a seamless and exceptional experience for all residents by demonstrating a commitment to service excellence and customer satisfaction. As the first point of contact, the Resident Service Agent will assist with a wide range of requests, from providing building information to addressing inquiries, ensuring all needs are met with professionalism and care.

Key Responsibilities Include: 

• Provide exceptional customer service to all residents and guests, ensuring their needs are met promptly and professionally.
• Act as the first point of contact for all resident inquiries, providing accurate information about the building and its amenities.
• Assist with check-in and check-out processes for residents, ensuring smooth transitions and a seamless experience.
• Handle resident requests and concerns efficiently, aiming for quick resolution and maintaining high levels of satisfaction.
• Maintain knowledge of the local area and services to provide recommendations and directions to residents.
• Manage and coordinate maintenance requests, ensuring timely follow-up and resolution.
• Assist with organising events or activities for residents, enhancing their overall living experience.
• Monitor and manage building security and safety, ensuring all procedures are followed for the protection of residents and guests.
• Collaborate with other team members to ensure that all services and operations are running smoothly and consistently.

***Must have full availability with shifts starting as early as 6am up to 10pm.
Hourly rates : 
Monday – Friday: $28.90 per hour +12% Super
Saturday: $33.38 per hour + 12% Super
Sunday: $40.05 per hour+ 12% Super

• Previous experience in customer service, hospitality, or a related field is preferred, ideally in a residential or hotel environment.
• Excellent communication skills, both verbal and written, with the ability to interact professionally with residents, guests, and colleagues.
• Strong problem-solving skills and a proactive approach to resolving issues efficiently and effectively.
• Ability to multitask and manage competing priorities in a fast-paced environment while maintaining a positive attitude.
• High attention to detail and strong organisational skills to ensure all requests and tasks are handled promptly.
• A friendly, approachable demeanor with a commitment to providing outstanding customer service.
• Basic knowledge of building operations, maintenance, and safety procedures is a plus.
• Proficiency in Microsoft Office Suite and experience with resident management systems or similar software is an advantage.
• A flexible, team-oriented attitude with a willingness to contribute to a collaborative work environment.
• A passion for hospitality and a genuine desire to enhance the living experience for residents.
• Availability to work full-time hours, Monday to Friday, with the ability to adapt to occasional schedule changes as needed.

Join our positive and vibrant team and be rewarded with these team benefits:  

• Highly competitive salary
• 50% discounts on accommodation across all Minor Hotel brands in Australia and New Zealand
• 20% team member’s friend and family discount on accommodation across all Minor Hotel brands in Australia and New Zealand
• Additional paid leave including Birthday and Study leave.
• Educational Financial support may be available to those who undertake development relevant to the company’s business requirements.
• Government funded traineeships in Certificate III in Hospitality and or Certificate IV in Leadership *eligibility does apply.
• NIB Insurance discounts
• Discount savings and cash back from over 400 popular retailers in Australia and New Zealand
• Entertainment and experience discounts (Opera Australia; Australia Zoo; BRG Brands- Experience oz, Adrenaline and RedBalloon)
• Discount on Furniture
• 50% off The Coffee Club VIP membership and discount on Minor Hotels F&B outlets across the globe
• Wellbeing programs with Uprise (EAP)
• Wellness Programs at Elysia Wellness retreat Accommodation, all F&B, all Wellness Activities, Spa Treatments (depends on length of program to how many) and Wellness one on one consults
• Laundry allowance for some roles*

https://jobs.smartrecruiters.com/MinorInternational/744000110891545-resident-service-agent-?trid=89334b4a-13c4-4bd2-bbae-d30c41ecede8